"This application gives our members the most convenient mobile financial services tool in the market today," said Jeff Dennes, executive director of eBusiness at USAA. "With nearly 7 million members of the military and their families as customers, it's mission-critical for us to enable them to be ready to control and manage all of their accounts anytime, anywhere."
"Our USAA Mobile App goes beyond traditional banking transactions such as bill pay and fund transfers. It also enables users to make stock trades, retrieve a digital copy of their auto insurance ID and get tips and instructions for handling an accident situation," added Dennes. In addition, iPhone geolocation technology enables location-specific features such as getting roadside assistance, finding a nearby ATM, and rental car services.
Last year, members contacted USAA 474 million times through various channels. The USAA Mobile App adds another key piece in the company's ongoing effort to help members access their accounts, on their terms, anytime, anywhere. Since launching its mobile services platform last summer, USAA has had more than 13 million log ins. Currently, 11.4 percent of USAA customers are using mobile services, an adoption rate that is more than three times greater than leading banks report.
USAA Mobile Features
-- Check account balances
-- Pay bills
-- Transfer funds
-- Calculate monthly auto and home loan payments
-- Locate nearest ATM
-- Place stock trades
-- Get real-time stock quotes
-- Checklist for accident situations
-- An accident notepad to jot down important information
-- Get a digital copy of auto insurance ID card*
-- Locate rental car locations
-- Contact roadside assistance