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Apple Launches iPhone 5 Battery Replacement Program

Apple Launches iPhone 5 Battery Replacement Program

Posted August 22, 2014 at 11:02pm by iClarified
Apple has found that some iPhone 5 devices may suffer from issues with their battery and has launched a 'iPhone 5 Battery Replacement Program' for affected devices.

Apple has determined that a very small percentage of iPhone 5 devices may suddenly experience shorter battery life or need to be charged more frequently. The affected iPhone 5 devices were sold between September 2012 and January 2013 and fall within a limited serial number range.

If your iPhone 5 is experiencing these symptoms, you should navigate here and input your serial number to see if the device is eligible for the program.


Replacement process
As of August 22, 2014, the replacement process will be available in the U.S. and China. In other countries, it will be available as of August 29, 2014.

Choose one of the service options below to have your battery replaced. Your iPhone will be examined prior to any service to verify that it is eligible for this program and in working order.

● Apple Authorized Service Provider - Find one here.
● Apple Retail Store - Make an appointment here.
● Apple Technical Support - Contact us.

Let us know if you're eligible in the comments!


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Apple Launches iPhone 5 Battery Replacement Program
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Comments (27)
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Jon
Jon - August 26, 2014 at 6:05pm
Im eligible made an appointment got a call that they are waiting for batteries and need to reschedule when they come in
Chandelier944
Chandelier944 - August 26, 2014 at 1:11am
Does this apply to iPod touch 5th generations as well? Because I'm experiencing similar problems with my iPod touch which I purchased January 2013.
Copperhead
Copperhead - August 24, 2014 at 9:11pm
What about iPod touch 5, currently when I have my iPod touch 5 charging all night as I sleep, when I start to use it in the morning it tells me that I have 60% left on my charge. After I have only used it for 10 minutes looking at new emails that have arrived. My device now only last 1 hour total after a full charge.....
Usama
Usama - August 24, 2014 at 7:03pm
I am eligible.. What to do next? I m in india.
omaoels
omaoels - August 24, 2014 at 6:29pm
Eligible, too. Appointment at the genius bar next week.
Burm2
Burm2 - August 24, 2014 at 7:14am
Eligible here, appointment next Monday
odedoo1
odedoo1 - August 24, 2014 at 2:13am
Now Apple remembers after the iPhone 6 is coming out and we all have 5S's already? I wonder if they bought their batteries from Samsung the ones that explode!
masada
masada - August 23, 2014 at 10:32pm
Yep, my iphone 5 is eligible for battery replacement, if my provider in Trinidad and Tobago will replace the battery, is another question.
Apple User
Apple User - August 23, 2014 at 9:08pm
Yiiipppeee My Phone is eligible for the battery replacement
Abrogno
Abrogno - August 23, 2014 at 9:04pm
Just bought a replacement a week ago :(, Im eligible
sillydrew
sillydrew - August 23, 2014 at 8:59pm
If your having issues with your battery and aren't eligible why not do it yourself? Goto this site and they can sell you the battery and guide you through the process. https://www.ifixit.com/Store/Parts/iPhone-5-Replacement-Battery/IF118-001-1
Poor guy
Poor guy - August 23, 2014 at 8:23am
Not eligible and my iPhone 5 battery is messed. I live in the uk and will probably have to book an apple appointment and pay £55 to replace it :/
Seah W
Seah W - August 23, 2014 at 8:14am
In Singapore, where can we go for the battery replacement???
iFedUp
iFedUp - August 23, 2014 at 7:12am
Hahaahahha. Changing battery after 2 years of launch ? Hahagafafsdada. My name suits me "iFedUp"
John West
John West - August 23, 2014 at 5:25am
My phone is eligible. I have had a few battery problems, but nothing major. Still, glad to get it fixed before it gets worse.
Wfm
Wfm - August 23, 2014 at 4:23am
Just heard about the battery replacement program this afternoon. After dinner went to the Apple store and they replaced my battery in about 20 minutes. Couldn't have been easier.
Rizz
Rizz - August 23, 2014 at 4:13am
I'm eligible but my battery just died 3 days ago and I replaced it already. Not gonna try to go thru refund and get it from Apple. But iPhone5 batteries been messed up and Apple Support Forums has been filled with posts on battery not holding charge and all. And Apple decided to take action now?!?!
OD
OD - August 23, 2014 at 3:05am
Not eligible on both phone
Kornmehl
Kornmehl - August 23, 2014 at 12:22am
Battery life is not a problem for Samsung devices. How could it be? The phones are utterly unusable, so there is no battery drain.
RickvanR
RickvanR - August 23, 2014 at 4:28am
Maybe so but hear this, we have two original iPhones in daily use, bought in 2007. They still hold their charge easily for days. Never opened, wonder who made the batteries?
areilly111
areilly111 - August 23, 2014 at 7:57pm
Not all apple devices have bad battery's my iPad mini and 4s have battery's that last. People just don't take care of them
odedoo1
odedoo1 - August 24, 2014 at 2:09am
I own 3 Cell/Lab Shops and you can lie to yourself as much as you wish I replace Samsung batteries every day for customers and everybody knows that they don't hold for 2 days ( unless all you do is use it for phone calls and texts ) or you keep another 2 batteries in your pocket. even the specs makes you a lier.
Nuck Chorris
Nuck Chorris - August 27, 2014 at 1:51am
My Note 3's battery easily lasts a full day and sometimes it lasts a day and a half. The Note 2 I had before that had a similar battery life. I didn't need to carry around a charger or a spare battery.
Who Says
Who Says "The Customer is Always Right?" - August 23, 2014 at 12:18am
Eligible! However, the problem was so bad I replaced the battery on my own two months ago (thru iFixIt). Now Apple says "Too bad, not eligible for any kind of refund."
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