September 29, 2022
Apple Posts Anti-Jailbreak Support Document

Apple Posts Anti-Jailbreak Support Document

Posted July 31, 2009 at 1:21am by iClarified · 14649 views
Apple has posted a support document warning users not to jailbreak due to adverse issues experienced by customers.

This article is about adverse issues experienced by customers who have made unauthorized modifications to the iPhone OS (this hacking process is often called "jailbreaking"). Issues that have been encountered include instability, disruption of services, and compromised security.

Products Affected
iPhone, iPod touch, iPhone 3G, iPhone 3GS, iPod touch (2nd generation)
As designed by Apple, the iPhone OS ensures that the iPhone and iPod touch operate reliably. Some customers have not understood the risks of installing software that makes unauthorized modifications to the iPhone OS ("jailbreaking") on their iPhone or iPod touch. Customers who have installed software that makes these modifications have encountered numerous problems in the operation of their hacked iPhone or iPod touch. Examples of issues caused by these unauthorized modifications to the iPhone OS have included the following:

Device and application instability: Frequent and unexpected crashes of the device, crashes and freezes of built-in apps and third-party apps, and loss of data.

Unreliable voice and data: Dropped calls, slow or unreliable data connections, and delayed or inaccurate location data.

Disruption of services: Services such as Visual Voicemail, YouTube, Weather, and Stocks have been disrupted or no longer work on the device. Additionally, third-party apps that use the Apple Push Notification Service have had difficulty receiving notifications or received notifications that were intended for a different hacked device. Other push-based services such as MobileMe and Exchange have experienced problems synchronizing data with their respective servers.

Compromised security: Security compromises have been introduced by these modifications that could allow hackers to steal personal information, damage the device, attack the wireless network, or introduce malware or viruses.

Shortened battery life: The hacked software has caused an accelerated battery drain that shortens the operation of an iPhone or iPod touch on a single battery charge.

Inability to apply future software updates: Some unauthorized modifications have caused damage to the iPhone OS that is not repairable. This can result in the hacked iPhone or iPod touch becoming permanently inoperable when a future Apple-supplied iPhone OS update is installed.

Apple strongly cautions against installing any software that hacks the iPhone OS. It is also important to note that unauthorized modification of the iPhone OS is a violation of the iPhone end-user license agreement and because of this, Apple may deny service for an iPhone or iPod touch that has installed any unauthorized software.

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Apple Posts Anti-Jailbreak Support Document
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ds - April 20, 2010 at 9:34pm
Is it possible for a class action since I'm not allowed to officially unlock my device even though my contract ended properly? I paid for the device and its mine now and apple still controls it by locking it just to make more money paid through my cell subscription?
Anonymous - August 4, 2009 at 1:22am
There could be some issues with Jailbreak when I adopt some app from cydia in its early stages but the same is the case with app store apps. They are no better as they also don't go through rigurous testing. Atleast with Jailbreaking, I have lot of control over the apps I install and I can monitor on what they are doing. I would say if you are capable enough to jailbreak urself then you should do it but don't do it if you have to get someone to do it for you.
moldor - August 4, 2009 at 3:40am
While I agree with "Steve Jobs" succinctly-worded comment, I can't help feeling that Apple are toying with us. Consider what would have happened if they had (and still might) place "jailbreak checking" code in iTunes; 1. On connecting to an iPhone, iTunes checks (fairly easily) to see if it is jailbroken 2. If it encounters a jailbroken phone, it either prints up a message that "this phone is jailbroken and will be restored to factory spec before continuing" or "this phone has been jailbroken and has been added to our jailbreak database - all connections to iTunes and other Apple services will be terminated for this phone", effectively rendering the phone a brick from an update point-of-view. Not that I'm saying they SHOULD do this, or even that they WILL, but they COULD. Far better, Mr Jobs, et al. to provide support for apps from the app store and allow people to put what they want on the phone - if you have a problem with it, it has to be restored to factory spec before they'll touch it - much like Radio Shack used to do with the TRS-80 in the 80's if you put a modded one in for service.
mz - August 1, 2009 at 6:19pm
Hahaha...this is the biggest crap move from Apple ever!! What I find funny is this list basically describes everything that sucks about the iPhone, except it shifts the blame from Apple to jailbreak. Typical Apple. Remember with the battery overheating issues they also blamed it on how we use or phones. This is ridiculous. Steve Jobs can go f himself. I will continue to jailbreak and unlock my phone, at least until Jobs gives me those features without jailbreaking.
Fred - July 31, 2009 at 8:38pm
I've had all SORTS of problems since my phone was jailbroken. I've had this problem where for the past year I've been able to use my phone as a tether to my laptop while I travel for work. I've also had an issue where I was able to listen to Pandora and run it in the background while I do other things with the phone. Finally, this JUST happened today, jailbreaking somehow caused me to be able to use Google Voice as a replacement for the regular phone applicaiton! My phone is almost useless now, because now that I'm not being shackled by Apple's bullcrap app store policies, there is so much I can do with my phone that I don't know where to start! If only I read this document earlier, I would have been so much happier by only doing what Apple tells me I can do.
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