Apple is Testing New Off-Site iPhone Repair Program

Apple is Testing New Off-Site iPhone Repair Program

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Apple is testing a new iPhone repair program that would have Apple Stores send devices off-site for repairs, reports 9to5Mac.

Rather than completing all repairs in-store, Apple Genius Bars will send away a device for repair if it is unable to connect to iTunes, if it will not power on, or if it does not boot past the Apple logo. The program is being piloted in the United Sates, Europe, and Japan for the iPhone 6, 6 Plus, 6s and 6s Plus.

Apple has told employees that fixing these issues in the store takes significant amounts of time that could be instead allocated to serve other problems. If a customer agrees to have the iPhone 6, 6s, 6 Plus or 6s Plus sent off-site for diagnostics and repair, he or she will be loaned a 16GB iPhone 6 to use in the interim. This is the first time that Apple is offering loaner iPhone 6 units to customers and repairing the devices for general issues off-site. Apple expects the off-site repair process to take three to five business days.

The move is seen as a significant change for Genius Bar operations. Customers who fall under the program will have to wait up to a week to get back their device and use a low end loaner in the meanwhile. This is likely to upset users and make things more difficult for Genius Bar employees.

Let us know what you think of the change in the comments...

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Apple is Testing New Off-Site iPhone Repair Program

Me - October 27, 2015 at 10:07am
I would not wait for my iPhone to be repaired , specially under the warranty I want a replacement period .fuck that
Justice Jimmy - October 27, 2015 at 4:20pm
let make a petition for this to STOP!! WE need our replacement phone swap back!! no sending our phone offsite just to make apple more greedy. When iPhone is in warranty, they should HONOR an replacement phone! who with me??
Greedy? - October 27, 2015 at 7:25pm
What if this makes the whole repair program go faster and quicker and easier to handle like expanding on anything with this?
YesItGreedy - October 27, 2015 at 9:38pm
jimmy is right , they want to save on replacement phone. they are greedy. APPLE IS LOSING IT TOUCH AS PEACE OF MIND IF THEY GO THIS WAY. Bad move for apple.
Rat Bu - October 27, 2015 at 12:04am
What Apple should do is just replace the phone with a new if it's still under warranty. Let the customer have a new device. Customer leaves happy with a new phone. Old broken phone get sent to wherever for repair, get wiped out, sold as refurb, or if totally dead, then just scrap the thing. Apple have these iPhone sell at a very ridiculous profit per unit. It is a fair assumption that they are of the best quality, and if it falls short of that expectation, then the customer gets a new one. Repairing an Apple device UNDER warranty just leaves it at the same level as any other cheap phone out there. Apple devices should be doing much better than the competition. Apparently for Apple to think about repairs in store or giving the customer a repaired phone only tells us that the return rate for the newer devices is probably very high. Gone is the quality we used to expect from Apple.
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