April 22, 2024
Apple Appears to Use Cheap Screws for the iMac Pro VESA Mount Causing Serious Problems [Video]

Apple Appears to Use Cheap Screws for the iMac Pro VESA Mount Causing Serious Problems [Video]

Posted May 28, 2018 at 7:11pm by iClarified
If you've purchased a $5000 iMac Pro you may want to think twice about getting Apple's VESA Mount Adapter Kit.

When Quinn Nelson of Snazzy Labs tried to switch his iMac from the $79 Vesa Mount back to its regular stand, the screws snapped, leading him on a frustrating Apple repair journey which is chronicled in the video below...

In the end, Apple agreed to replace the damaged iMac Pro but the issues with the mount and Apple's iMac Pro support remain.

Apple store offered to a) replace the outer shell in another repair or b) do a CRU (complete replacement unit). I obviously elected the latter. In the end, I am getting taken care of, but a few have seen the video already. Don’t know what they would have done for an average Joe.

As stated, I’m not mad at my store. I’m mad at Cupertino for a) continuing to sell an absolute trash VESA mount, and, b) not training the Geniuses to work on iMac Pro. They’re clueless. “We don’t really do the VESA thing in store so just be careful if you decide to reinstall it.”

If you've had a similar problem, let us know in the comments!

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Comments (3)
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BuyaPhoneNotaSamBomb - May 30, 2018 at 11:26am
So please tell what brand you use then?
cadetbester - May 30, 2018 at 4:12am
I always have this issue with apple support. Uneducated. Fight to have things fixed. I’m well known at the local apple store as a pain when it comes to repairs.
iSheep - May 29, 2018 at 5:25am
Yes you sheeps would pay for an overpriced tech! Genius!! LMMFAO
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