July 15, 2024
Apple Contractors Working on Siri Regularly Hear Confidential Information [Report]

Apple Contractors Working on Siri Regularly Hear Confidential Information [Report]

Posted July 26, 2019 at 10:48pm by iClarified
Apple contractors working on Siri regularly hear confidential information including medical details, drug deals, and sexual encounters as part of their job 'grading' the company's Siri voice assistant, reports The Guardian.

Although not explicitly disclosed by Apple, a small percentage of Siri recordings are passed on to contractors that are tasked with grading Siri's responses. A whistleblower, who works for one of these contractors, has raised concerns about Apple's lack of disclosure, especially due to the frequency with which accidental activations record personal information.

“There have been countless instances of recordings featuring private discussions between doctors and patients, business deals, seemingly criminal dealings, sexual encounters and so on. These recordings are accompanied by user data showing location, contact details, and app data.”


The HomePod and the Apple Watch are the most common sources of accidental recordings.

“The regularity of accidental triggers on the watch is incredibly high,” they said. “The watch can record some snippets that will be 30 seconds – not that long but you can gather a good idea of what’s going on.”

In a statement to the Guardian, Apple said that less than 1% of Siri activations are reviewed by humans.

“A small portion of Siri requests are analysed to improve Siri and dictation. User requests are not associated with the user’s Apple ID. Siri responses are analysed in secure facilities and all reviewers are under the obligation to adhere to Apple’s strict confidentiality requirements.”


More details in the full report linked below.

Read More


Apple Contractors Working on Siri Regularly Hear Confidential Information [Report]
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Comments (4)
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1reader
1reader - July 27, 2019 at 1:30pm
They are all listening to us: Google assistant, Amazon Alexa, Siri ... Probably they are building profiles for each users and run analytics on that database to know what market/people wants but this type of surveillance can be used in notorious ways too.
m_thoroughbred
m_thoroughbred - July 27, 2019 at 11:56am
“Siri responses are analysed in secure facilities and all reviewers are under the obligation to adhere to Apple’s strict confidentiality requirements.” And yet here is a reviewer telling all ironic
stevenlacross
stevenlacross - July 26, 2019 at 11:09pm
Well I’m turning off Siri, I hardly use it anyway
NoGoodNick
NoGoodNick - July 27, 2019 at 10:12pm
I agree. I don’t rely on Siri, despite Apple’s constantly hawking it. It’s easier turning it off entirely, rather than revealing anything I’d rather others not know. These ‘Contractors’ (located in India?) may not reveal our secrets, but why risk it. I won’t purchase ANY Amazon device, so I won’t use Siri for the same reasons.
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