Consumer Reports has released its findings on which computer brand has the best technical support, reporting that 'if you want an army of geeks you can count on to tame an unruly computer, you’d better buy a Macintosh'.
The company found that 'Apple tech support is by far the most effective of any computer brand’s'. In fact, after surveying 3,200 computer owners, they determined that technical support for Windows PC was able to solve customer problems just 50% of the time. Compare that to Apple users who were likely to have their problem fixed 80% of the time.
It’s no surprise that Apple had the highest score for overall user satisfaction. In fact, the company has been top-rated every year since we first asked consumers about tech support back in 2007—even though Apple provides just 90 days of free phone and online tech support, compared with one year for most Windows PC companies.
The best Windows PC manufacturers for technical support were Lenovo and Dell who came through 61% of the time.
Notably, telephone support was more effective for most customers than web, chat, or e-mail support.
Consumer Reports also highlighted the fact that Genius Bars in Apple Stores offer free lifetime support.
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