Consumer Reports: Apple's Tech Support is 'By Far the Most Effective'

Consumer Reports: Apple's Tech Support is 'By Far the Most Effective'

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Consumer Reports has released its findings on which computer brand has the best technical support, reporting that 'if you want an army of geeks you can count on to tame an unruly computer, you’d better buy a Macintosh'.

The company found that 'Apple tech support is by far the most effective of any computer brand’s'. In fact, after surveying 3,200 computer owners, they determined that technical support for Windows PC was able to solve customer problems just 50% of the time. Compare that to Apple users who were likely to have their problem fixed 80% of the time.

It’s no surprise that Apple had the highest score for overall user satisfaction. In fact, the company has been top-rated every year since we first asked consumers about tech support back in 2007—even though Apple provides just 90 days of free phone and online tech support, compared with one year for most Windows PC companies.

The best Windows PC manufacturers for technical support were Lenovo and Dell who came through 61% of the time.

Notably, telephone support was more effective for most customers than web, chat, or e-mail support.

Consumer Reports also highlighted the fact that Genius Bars in Apple Stores offer free lifetime support.

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Consumer Reports: Apple's Tech Support is 'By Far the Most Effective'

Woz - May 29, 2015 at 8:07pm
Of course it's the most effective anything that goes wrong with an Apple product it's the result of the customer holding it wrong.
FTW - May 30, 2015 at 6:55pm
Of course it's the most effective for how much people could care less of being careful with them and shows how easy it is to replace the broken or obsolete products.
John - May 29, 2015 at 7:09pm
Completely agree. Never had service on Microsoft anywhere close to what I've had with AppleCare
Woz - May 29, 2015 at 8:05pm
I've never had to have service from Microsoft because my stuff always just worked.
FTW - May 30, 2015 at 6:54pm
Never had to have service with Apple thanks to Aowc. Really speed up my work, no t to mention I am not too careful but good enough to take care of my products and years since I bought them they still look and act good as new. I still own a 2011 MacBook Pro, an iPhone 5, and an iPad 4.
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