May 21, 2024
Samsung Stops Sales of Galaxy Note 7, Announces Global Recall Over Exploding Battery

Samsung Stops Sales of Galaxy Note 7, Announces Global Recall Over Exploding Battery

Posted September 2, 2016 at 6:33pm by iClarified
Samsung has stopped sales of the Galaxy Note 7 and announced a global recall to replace all devices due to an issue with the battery that could cause it to explode.

"We have stopped sales of the Galaxy Note 7", the company said in a statement. "For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks."

Here's the full statement from Samsung:

Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously.

In response to recently reported cases of the new Galaxy Note 7, we conducted a thorough investigation and found a battery cell issue. To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note 7. For customers who already have Galaxy Note 7 devices, we will voluntarily replace their current device with a new one over the coming weeks.

We are working with our carrier partners to announce the details of the U.S. product exchange program as soon as today.

We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.

The recall is happening at a particular poor time for Samsung as Apple is about announce its next generation iPhone 7 on September 7th.

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[via Recode]

Samsung Stops Sales of Galaxy Note 7, Announces Global Recall Over Exploding Battery
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Comments (35)
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Andrew Yu
Andrew Yu - September 3, 2016 at 5:05pm
At least Samsung cares about their consumers that they are taking responsibility replacing their phones and doing a recall to prevent any major accident. Not like apple which blame their phones catching on fire on the premises of fake cables and never bother doing a recall while hundred of iphones were catching on fire. i can say this based on my own experience because I had 2 iphones catching on fire and apple never replaced my phones. and for any smart-ass I was using the original cable+wall hub
gamerscul9870 - September 3, 2016 at 5:37pm
It's because people are risky for what they do that make the products unstable. In the case of the battery problem caused by the company, it does make sense to do a recall, but not against products that aren't meant to work with what it's made for if it causes problems and made by a different company, but in the case of what Apple does, AppleCare exists for a reason.
Mang Domeng
Mang Domeng - September 3, 2016 at 7:54pm
You just made your story. Apple has the best customer service there is and if you have brought the burnt cables and charges maybe they will believe you and replaced the device with a new one. On the Samsung's case how can you say they have the best customer relationship when they shut their customers and asked them to delete the videos they released on youtube about their exploding S4 in order to get a replacement. Wrong move! They should've never done that to their customers. With exploding iPhones Apple has done a great job handling these issues. They have proven that the exploding iPhones in China were caused by fake chargers and non MFI cables are used. I have dealt with Apple's customer service and they did an excellent job in handling my product issues.
uh-huh - September 4, 2016 at 1:33pm
Do you have a source where apple iPhones were catching by the hundreds? I only recall reading a few where fake chargers and unintentional or intentional damage to the phone causes the battery to explode. Seriously, It's awesome that samsung is correcting the issue which includes a very VERY large portion of their manufactured phones. But I still don't see what your comment has to do with apple's lack of exploding batteries.
Snqek18 - September 3, 2016 at 4:18pm
You made my day. i totally agree
Thetrueone - September 3, 2016 at 2:47pm
Mishach Noel
Mishach Noel - September 3, 2016 at 7:22am
Does anyone remember there was a time when iphones were exploding in people's pockets? These are two companies trying their best to give customers the best quality that they can. There will always be a flaw here and there from either side. Samsung is to be respected for taking responsibility for this situation and replacing people's products. Stop blasting them guys, even Samsung and apple can make mistakes. Ok Mishach Noel ## Caribbean
Technofreal - September 3, 2016 at 9:48am
Okay Mr Righteous one. Apple had one phone burst into flames due to an cheap charger used by the owner. When you have a whole brand recalled and stop selling, that tells you that research and develop were never invested in these overly priced equipment. Be the person who lost all his contacts, photos and things of importance and see how you would accept Samsung brand.
Mang Domeng
Mang Domeng - September 3, 2016 at 10:37am
Bursting iPhones before were caused by fake chargers and cables. Apple faced this issue before. But this one is different. It was caused by original Samsung battery. And in the previous Samsung battery explosions in S4, they shut the customers by pulling out their videos of the phone in youtube before getting their replacement. By now they should've learned their lesson on taking care of their customers first before profit.
PerpetuallyBlue - September 3, 2016 at 4:55am
While I'd love to make fun of those Samsung fu(kers I certainly feel bad because these batteries can hurt a person and that's no laughing matter. Still, they made such a big deal of bend gate when this shot happens to their phones and THIS is really bad and dangerous.
PerpetuallyBlue - September 3, 2016 at 4:57am
Crappy Samsung and over priced. There are other better Android choices instead of Samsung like HTC or LG or Motorola whatever. Still, I have totally become and apple fan boy and there's nothing wrong with that. I even now took the last step and bought a MacBook Air. So happy.
gamerscul9870 - September 3, 2016 at 4:13am
basicitizen - September 3, 2016 at 3:45am
You Applese need to calm down. Galaxy Note 7 is a "HOT" product. The many features will make your mind explode, in this case, your hands. But seriously, every major tech company will experience a faulty part from their supplier. But when it comes to Apple, they are often over exaggerated. When it happens to Samsung, it's kinda expected.
gamerscul9870 - September 3, 2016 at 4:10am
Even at that, it's still blown out of the water by speed tests in terms of competition with optimization, the way it can be used with other products made by the same company (continuity for example), and jailbreak to get way more than this all how you want it, but hey it will be as unsecured as android once it's jailbroken.
Mang Domeng
Mang Domeng - September 3, 2016 at 8:48am
Exaggerated? Its all over the news. It is the talk of the town! It is a shame for Samsung to make a mistake with that scale. Pulling out a model from the market is a huge loss. Not only today but for next quarter sales.
rahilxx98 - September 3, 2016 at 2:29am
I feel bad for Samsung. No1 should mock or make fun of this issue. They try their hardest. I hope they get through this issue.
Mr Logical
Mr Logical - September 3, 2016 at 7:17am
I'm sure Samsung will never mock another company over various issues as long as the company try its hardest.
Snqek18 - September 3, 2016 at 4:20pm
Atif khan
Atif khan - September 3, 2016 at 2:23am
Makes mistakes is human nature I got my note 7 from optus Australia within 14 days note 7 completely dead return to optus store ,poor quality product trying my best to get rid if this device and buy a apple phone my wife has for last 2 year never got any problem
Great! - September 3, 2016 at 2:19am
Anyone trust the new Samsung watches?
Mang Domeng
Mang Domeng - September 3, 2016 at 6:30am
Samsung gear S is a flop in the 4th time! They are half baked products based on Apple leaks. I see them now in sale baskets, when Apple watches sell even if it is a 1st generation for the 2nd year. Every watchOS update makes the watch more useful including the growing number of developed apps for the watch.
Name14 - September 2, 2016 at 11:54pm
So what is this now? BatteryGate, BoomGate, ChargeGate, OhCrap!Gate, P.O.S.Gate... The 'people' were fast to shoot down the iPhone 6 with BendGate, but now that it is happening to one of their own, mum's the word? Smh!
Ken - September 3, 2016 at 12:00am
Exactly; Samsung was quick to put out crappy advertisements mocking the bending issue. Would Apple do the same now? No, and that's the difference between Apple and Samsung.
Nako - September 3, 2016 at 2:11am
How do you know Apply will not do? lol. you are talking like the head of Apple!
Great! - September 3, 2016 at 2:17am
The difference is if Apple knows there's really a safety issue. In this case Samsung knows their phones explode.
gamerscul9870 - September 3, 2016 at 4:07am
I never seen anything about the mocking of the basing issue which would defeat the purpose anyway because their products are thinner which may also mean it may not be metal so...
gamerscul9870 - September 6, 2016 at 4:30am
I meant to say *bending. Also, every time I see some mocking crap, I make parodies out of it so I can plan to backfire them, but not like ads.
Nitro Junkie
Nitro Junkie - September 2, 2016 at 11:29pm
I'm wondering if this has anything to do with people trying out the "water proofing" and water getting inside and screwing something up, when the phone gets charged it blows the battery.
101 - September 2, 2016 at 9:29pm
Maybe they should stop coming out with a phone every month and test the phones properly before releasing to the public The operating system sucks no matter how many gigabytes they put in it it's still going to leg Samsung needs to partner up with Apple and use their operating system Apple uses Samsung chips to manufacture their phones and products Samsung needs to use Apple operating system only way to save them
Mang Domeng
Mang Domeng - September 2, 2016 at 7:57pm
Where are the Samdroids? I thought the S7 is the best they got? Got recalled, globally?! What a mess! iPhones also caught fire before but it was caused by fake chargers and cables and was never recalled. With Samsung it was caused by their original Samsung battery. What a shame!
Mang Domeng
Mang Domeng - September 2, 2016 at 7:58pm
Correction: Galaxy Note 7
- September 2, 2016 at 7:42pm
R.I.P Samsung profits in 2016
Snqek18 - September 3, 2016 at 4:22pm
Yeah hahahah
Dredrums - September 2, 2016 at 7:30pm
Smfh... Oh well Samsung, there's always next year... or not. Lol
Habs_Fan_4_Life - September 2, 2016 at 6:46pm
Bahahaha. Samsuck
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