Samsung Posts Video Apology to Customers Following Recall of Exploding Galaxy Note 7

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Posted September 16, 2016 at 2:53pm by Shalom Levytam

Samsung has posted a video apology to its customers following the announcement of an official recall of the Galaxy Note 7 due to an exploding battery.

Tim Baxter, President & COO of Samsung Electronics America, addresses Samsung’s exchange program and formal U.S. voluntary recall of the Galaxy Note7 in cooperation with the U.S. Consumer Product Safety Commission. Samsung confirms that new Note7 replacement devices will be available in the United States at most retail locations no later than September 21, 2016.

Take a look at the apology video below. You can find more details about the recall from the United States Consumer Product Safety Commission.

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Comments (12)

Comments are closed for this article.

Great! - September 17, 2016 at 11:29pm

Samsung posts video apology for making fun of Apple removing headphone jack, cos they will be copying Apple.

Great! - September 17, 2016 at 11:20pm

Think about it. If it was just the battery, why don't they just let you replace that. Why do they need to recall the whole phone? Is the battery non-user replaceable?

Great! - September 17, 2016 at 11:27pm

Non-user replaceable batteries. They tried to copy Apple and failed. Watch them make a mess trying to remove the headphone jack next.

Pejman - September 17, 2016 at 12:32pm

thank you samsung at least you have enough courage to apologize and solve the problem straightaway. Imaging if it had happened in Apple products we should look forward to all around the word to find someone to fix it. maybe by putting it in a refrigerator :))) , Note 7 undoubtedly is the king of all smart phones and it is followed by note 5.

Mang Domeng - September 19, 2016 at 12:27am

Hah! King of all smartphones! I don't think so! Maybe king of all explosives! - the thinnest, smartest explosive in your pocket! Hahaha! Have you seen the Note 7 beaten by an iPhone 6s and take note, not even a 6s plus was used in that real life speed test! (You can search that in youtube because links are not allowed in this site).

JuanEtoo - September 16, 2016 at 6:17pm

Watching this video on my recalled Samsung Note 7 Jajajaj (Laughing in spanish)

Great! - September 16, 2016 at 5:12pm

If Samsung was sincere, they would apologise for all countries they sell the Note 7, not just in the US. And they should make good on the risk they have out their customers under. A swap is not enough.

AverageReviewer - September 16, 2016 at 3:54pm

He wasn't at all reading from a Tele prompt, he couldn't memorize what to say in 2 minutes?

Riddlin - September 16, 2016 at 3:21pm

Now just sell me a darn note 7

DoubleEdgeStandard - September 16, 2016 at 3:14pm

Now imagine for one second that this was Tim Cook in this situation! Samsung would have had a field day poking fun of Apple every which way but lose as it has in the past including with the deletion of the 3.5mm headphone jack in iPhone 7 which turns out now Samsung will come to delete also according to rumor Ville. As for this recall, Samsung was late in informing US authorities about the impending recall. This video apology is not honest, it's the fire brigade trying to put out the fire after the house is consumed. The market capitalization losses at Samsung say it all.

AfricanTechie - September 16, 2016 at 3:00pm

Wow, now that's a sincere apology and I respect this company for the initiative. I'm not a Samsung fan, but I have to respect sincerity at this level.

iAmMe - September 16, 2016 at 5:08pm

I don't think it was an initiative. They just have no choice this time. It would be more shameful if they'll still wait for the other Note 7s would explode and cause more damage right? As what DoubleEdgeStandard have said, "they just a fire brigade trying to put out the fire". It's more of a damage control. Lol

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