Samsung Sends Customers a Fireproof Box and Gloves to Return Galaxy Note 7 [Video]

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Posted October 12, 2016 at 6:13am by Shalom Levytam

Samsung is sending Return Kits to customers who need to send back their Galaxy Note 7. If you haven't heard already, the company has permanently discontinued production of the Galaxy Note 7 and is telling customers to immediately stop using the device.

XDA Developers has posted a video of the Return Kit which features gloves, a static shielding bag, and three boxes (one of them thermally insulated).

Check it out in the video below!

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Comments (20)

Comments are closed for this article.

Name14 - October 12, 2016 at 8:17pm

Nice - how much flammable material do you want to give to an overheating device: box within a box within a box within a thermal box? Hope they give the delivery van drivers danger-pay.

ChiChi - October 12, 2016 at 6:55pm

All I can say is finally karma caught up with Samsung. They tried to beat Apple to the punch by denoting the Note 7 instead Note 6 just so they can claim they had the 7 before Apple did...I am sure they were planning to sue Apple for the 7 name.

Ken - October 14, 2016 at 4:08am

Still, they rushed the Note 7 to market without proper testing; a company that's been making smartphones for this long should know better.

Great! - October 12, 2016 at 3:33pm

Ok. Just read that Samsung engineers have no clue as to why the phone explodes!! Some people claim it could be due to the fast charging technology they use. In that case better not use any of their devices that use this fast charging tech.

Great! - October 12, 2016 at 2:17pm

Ok but can the phone be recycled? Or fixed? Like Apple has this robot that can dismantle and recycle parts. I thought Samsung very good at copying. Do they have a similar robot?

SayingWhatEveryonesThinking - October 12, 2016 at 12:27pm

Steer clear of these delivery trucks.

Great! - October 12, 2016 at 11:49pm

Electric powered delivery trucks

gamerscul9870 - October 12, 2016 at 12:18pm

Now what I think abut it, I bet this will repeat history of the Windows Phone after what happened with all the budget blown on 'marketing' and would possibly kill the note or Galaxy phones in general.

D4xM4Nx - October 12, 2016 at 10:01am

The video makes me feel a bit scared, I reckon. Sad what Samsung is going through right now, I know how tense working environment gets when these things happen (the VW #Dieselgate)... Let's hope Samsung sorts this out with the least damages. Apple fan here.

Amatmulisha - October 12, 2016 at 8:35am

This is the most dangerous case in smartphone history.

Great! - October 12, 2016 at 7:26am

What happens if people still want to use the device? Is there going to be ongoing support and warranty? What about Android updates? Or is that a misnomer in the Samsung world? What happens if it explodes later on but within the warranty period? Is Samsung still liable? Will Samsung move away from non-replaceable batteries? What is the REAL reason for the phone exploding? They've already swapped battery suppliers. So is it an Android issue? Or a hacking issue? Like how is it triggered?

yahonai - October 12, 2016 at 8:13am

Samsung has issued an official recall for ALL Galaxy Note 7 devices. You are obligated to send back your device. Samsung won't be liable for any future damage, they have already warned you that this device has been deemed unsafe and you should not continue using it. There will be no warranty for recalled devices. You need to send back your phone. There may still be Android updates though.

SayingWhatEveryonesThinking - October 12, 2016 at 12:22pm

You're asking all the wrong questions. Just return the ticking time bomb and get a new phone!

Great! - October 12, 2016 at 3:34pm

These are valid questions cos it could be something that is or will be present in their other products. Who knows if they will also explode!!

Great! - October 12, 2016 at 7:17am

Is this for real? Can't people just return it by putting it in a regular bag and sending it via post?

Andatthe - October 12, 2016 at 9:00am

Due to the health and safety issues they are taking extra precautions to ensure that no more devices explode whilst being returned so yes, it is real.

David - October 12, 2016 at 6:22am

Very big embarrassment

David - October 12, 2016 at 6:21am

Obviously Galaxy 7 have suddenly become a time bomb.. hahahahahhahahah.. I love my iPhone...

Pyrocynical - October 12, 2016 at 6:24am

Same bro go Apple!

galford - October 12, 2016 at 6:20am

This thing is getting more embarrassing for Samsung

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