December 1, 2022
Apple Posts Support Document for Those With iPhone Wi-Fi Issues

Apple Posts Support Document for Those With iPhone Wi-Fi Issues

Posted July 10, 2009 at 11:47am by iClarified · 22498 views
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Apple has posted a support document to assist those having Wi-Fi issues with their iPhone or iPod touch.

You can read Apple's fix suggestions below. Note that if all tips fail they suggest taking your iPhone in for repair.

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SYMPTOMS
- The device shows no Wi-Fi address or Bluetooth address (Tap Settings > General > About and scroll down to Wi-Fi Address or Bluetooth).
- iPhone or iPod touch appears to be connected to a Wi-Fi network but cannot use Wi-Fi for checking email, surfing the Internet, or other data transactions.
- iPhone or iPod touch showing Wi-Fi or Bluetooth icon on device as grayed out.
- iPhone not able to pair with Bluetooth device or accessory.
- When you tap Settings > Wi-Fi and then tap next to the network, no values or entries for IP Address, Subnet Mask, Router, or DNS appear.

This can happen if, during the initial setup of the iPhone or iPod touch or after performing a software update or restore using iTunes, no Wi-Fi or Bluetooth address was registered.

Products Affected
- iPhone, iPod touch, iPhone 3G, iPod touch (2nd generation)

RESOLUTION
First, sync your iPhone or iPod touch to iTunes to backup your user information, Contacts, Calendar, and other data. Then try the following steps in order.

One
On the device, tap Settings > General > Reset > Reset Network Settings. Check to see if the device now displays the Wi-Fi address or Bluetooth address (tap Settings > General > About and scroll down to Wi-Fi Address or Bluetooth). If there is a Wi-Fi address and a Bluetooh address, then you're done with these steps and you can resync your settings and your media using iTunes.

If there's still no Wi-Fi address or Bluetooth address, then continue to step two.

Two
On the device, tap Settings > General > Reset > Erase All Content and Settings. Check to see if the device now displays the Wi-Fi address and Bluetooth address (tap Settings > General > About and scroll down to Wi-Fi Address or Bluetooth). If there is a Wi-Fi address and Bluetooth address, then you're done with these steps and can resync your settings and your media using iTunes.

If there's still no Wi-Fi address or Bluetooth address, then continue to step three.

Three
Restore the iPhone or iPod touch software (this erases all data on the device) using iTunes (see article 305744 for additional assistance).
After the restore is complete, sync your previous settings (mail settings, text messages, notes, call history, contact favorites, and so on).
Now see if your device shows a Wi-Fi address and Bluetooth address (tap Settings > General > About and scroll down to Wi-Fi Address or Bluetooth).
If there is a Wi-Fi address and Bluetooth address, then you're done with these steps. If there is no Wi-Fi address or Bluetooth address, then continue to step four.

Four
If there is no Wi-Fi address or Bluetooth address listed after doing the above steps, then your iPhone or iPod touch may need to be repaired. See the iPhone Service FAQ or iPod Service FAQ for additional service information.

Note: If the device shows an address in the Wi-Fi Address field and you are still having issues using Wi-Fi, refer to article 305715 for additional Wi-Fi troubleshooting tips. If the device shows an address in the Bluetooth field and you are still having issues using Bluetooth, refer to articles HT1843 and HT1664 for additional Bluetooth troubleshooting tips.
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Apple Posts Support Document for Those With iPhone Wi-Fi Issues
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Eric
Eric - July 12, 2009 at 10:03pm
have tried ALL of the above things, countless times, but still getting the "Could not find the network "blah blah blah" error.. oddly enough, after reading up on this issue, i found that wifi started having trouble after 2.x came out and people were putting their phones in the freezer and getting wifi to work for x amount of minutes, tried this and it WORKS, so, that tells me that it's an issue with the wifi card itself and that Apple needs to have a look at it. Now, after looking at my warranty info it tells me that my phone is under LIMITED WARRANTY until November of this year, will they replace my device, free of charge since it is apparently a wifi card issue? or does anyone know for sure?!
Pablospy
Pablospy - July 12, 2009 at 9:38pm
I did a complete reset and rebooted and it worked perfectly.
Gurkha
Gurkha - July 12, 2009 at 9:27pm
Settings->General->Reset-> Network Settings worked perfect. Important too as I just JB'd wifes 3G and WiFi stopped working. It was working fine since the day 3.0 xame out.
Eric
Eric - July 10, 2009 at 11:21pm
FINALLY! i've had issues with my wifi not working since 3.0b1 and after calling Apple Care about it, they told me that there was nothing i could do until after the official 3.0 dropped.. saying that it was probably an issue because i was running beta software... although no one else was experiencing the issue.. and of course, after upgrading to the OFFICIAL 3.0, STILL NO WIFI! i'm pretty sure i tried these steps before BUT, i'll run through them again, if it does nothing, they BETTER repair my phone!! dang..
Eric
Eric - July 10, 2009 at 11:36pm
ok, so, tried all that and this is what i'm getting under settings.. for wifi.. and it still searches for a SPLIT second, then quits, with nothing found... i know they wifi router is working correctly because my 2G has no issues finding and connecting to it! anyone out there that can think of anything else i can try, short of driving 3 hours to the nearest Apple store?! http://www.me.com/ro/eplunkett/Galleries/100016/Settings/web.png?ver=12472832470001
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