May 18, 2024
Apple Posts Support Document for Those With iPhone Wi-Fi Issues

Apple Posts Support Document for Those With iPhone Wi-Fi Issues

Posted July 10, 2009 at 11:47am by iClarified
Spanish
Apple has posted a support document to assist those having Wi-Fi issues with their iPhone or iPod touch.

You can read Apple's fix suggestions below. Note that if all tips fail they suggest taking your iPhone in for repair.

-----
SYMPTOMS
- The device shows no Wi-Fi address or Bluetooth address (Tap Settings > General > About and scroll down to Wi-Fi Address or Bluetooth).
- iPhone or iPod touch appears to be connected to a Wi-Fi network but cannot use Wi-Fi for checking email, surfing the Internet, or other data transactions.
- iPhone or iPod touch showing Wi-Fi or Bluetooth icon on device as grayed out.
- iPhone not able to pair with Bluetooth device or accessory.
- When you tap Settings > Wi-Fi and then tap next to the network, no values or entries for IP Address, Subnet Mask, Router, or DNS appear.


This can happen if, during the initial setup of the iPhone or iPod touch or after performing a software update or restore using iTunes, no Wi-Fi or Bluetooth address was registered.

Products Affected
- iPhone, iPod touch, iPhone 3G, iPod touch (2nd generation)

RESOLUTION
First, sync your iPhone or iPod touch to iTunes to backup your user information, Contacts, Calendar, and other data. Then try the following steps in order.

One
On the device, tap Settings > General > Reset > Reset Network Settings. Check to see if the device now displays the Wi-Fi address or Bluetooth address (tap Settings > General > About and scroll down to Wi-Fi Address or Bluetooth). If there is a Wi-Fi address and a Bluetooh address, then you're done with these steps and you can resync your settings and your media using iTunes.


If there's still no Wi-Fi address or Bluetooth address, then continue to step two.

Two
On the device, tap Settings > General > Reset > Erase All Content and Settings. Check to see if the device now displays the Wi-Fi address and Bluetooth address (tap Settings > General > About and scroll down to Wi-Fi Address or Bluetooth). If there is a Wi-Fi address and Bluetooth address, then you're done with these steps and can resync your settings and your media using iTunes.

If there's still no Wi-Fi address or Bluetooth address, then continue to step three.

Three
Restore the iPhone or iPod touch software (this erases all data on the device) using iTunes (see article 305744 for additional assistance).
After the restore is complete, sync your previous settings (mail settings, text messages, notes, call history, contact favorites, and so on).
Now see if your device shows a Wi-Fi address and Bluetooth address (tap Settings > General > About and scroll down to Wi-Fi Address or Bluetooth).
If there is a Wi-Fi address and Bluetooth address, then you're done with these steps. If there is no Wi-Fi address or Bluetooth address, then continue to step four.

Four
If there is no Wi-Fi address or Bluetooth address listed after doing the above steps, then your iPhone or iPod touch may need to be repaired. See the iPhone Service FAQ or iPod Service FAQ for additional service information.

Note: If the device shows an address in the Wi-Fi Address field and you are still having issues using Wi-Fi, refer to article 305715 for additional Wi-Fi troubleshooting tips. If the device shows an address in the Bluetooth field and you are still having issues using Bluetooth, refer to articles HT1843 and HT1664 for additional Bluetooth troubleshooting tips.
-----


Apple Posts Support Document for Those With iPhone Wi-Fi Issues
Add Comment
Would you like to be notified when someone replies or adds a new comment?
Yes (All Threads)
Yes (This Thread Only)
No
iClarified Icon
Notifications
Would you like to be notified when we post a new Apple news article or tutorial?
Yes
No
Comments (16)
You must login or register to add a comment...
Eric
Eric - July 12, 2009 at 10:03pm
have tried ALL of the above things, countless times, but still getting the "Could not find the network "blah blah blah" error.. oddly enough, after reading up on this issue, i found that wifi started having trouble after 2.x came out and people were putting their phones in the freezer and getting wifi to work for x amount of minutes, tried this and it WORKS, so, that tells me that it's an issue with the wifi card itself and that Apple needs to have a look at it. Now, after looking at my warranty info it tells me that my phone is under LIMITED WARRANTY until November of this year, will they replace my device, free of charge since it is apparently a wifi card issue? or does anyone know for sure?!
Pablospy
Pablospy - July 12, 2009 at 9:38pm
I did a complete reset and rebooted and it worked perfectly.
Gurkha
Gurkha - July 12, 2009 at 9:27pm
Settings->General->Reset-> Network Settings worked perfect. Important too as I just JB'd wifes 3G and WiFi stopped working. It was working fine since the day 3.0 xame out.
Eric
Eric - July 10, 2009 at 11:21pm
FINALLY! i've had issues with my wifi not working since 3.0b1 and after calling Apple Care about it, they told me that there was nothing i could do until after the official 3.0 dropped.. saying that it was probably an issue because i was running beta software... although no one else was experiencing the issue.. and of course, after upgrading to the OFFICIAL 3.0, STILL NO WIFI! i'm pretty sure i tried these steps before BUT, i'll run through them again, if it does nothing, they BETTER repair my phone!! dang..
Eric
Eric - July 10, 2009 at 11:36pm
ok, so, tried all that and this is what i'm getting under settings.. for wifi.. and it still searches for a SPLIT second, then quits, with nothing found... i know they wifi router is working correctly because my 2G has no issues finding and connecting to it! anyone out there that can think of anything else i can try, short of driving 3 hours to the nearest Apple store?! http://www.me.com/ro/eplunkett/Galleries/100016/Settings/web.png?ver=12472832470001
Dessy
Dessy - July 11, 2009 at 3:52am
Are your guys' phones unlocked? I just unlocked my 3GS and that's when I got this problem... And nothing seems to be fixing it :-( I haven't tried to restore it yet, I hope somebody thinks of something before that...
Eric
Eric - July 11, 2009 at 3:57am
mine was unlocked, but it has been restored and still has no working wifi! and like i said, for me, it started with the first beta of 3.0
Dessy
Dessy - July 11, 2009 at 3:59am
Nevermind. FIXED! Just go to Settings->General->Reset-> Network Settings and then restart your phone using the power and home buttons and voila! :-) It's very important that you restart though. At first, I reset the settings without restarting and it didn't fix anything.
Eric
Eric - July 11, 2009 at 4:00am
trying that now.. thank you for the suggestion!
Dessy
Dessy - July 11, 2009 at 4:02am
Let me know how it goes. Hope it works for you, too!
eric
eric - July 11, 2009 at 4:06am
sadly, it didn't work for me! congrats on getting yours working again though, without having to go through the whole process of reformatting! i'll just have to plan a trip to the Apple Store i suppose! such is life!
Dessy
Dessy - July 11, 2009 at 4:11am
I'm sorry... But try it again - reset and restart again ..
Ramses
Ramses - July 10, 2009 at 12:50pm
this is no resolution to problem which is wifi by apple sucks. slow wifi or not working when iphone has MAC and proper non local IP addesses asigned
stitso
stitso - July 10, 2009 at 5:42pm
Nice, I was having Wi-Fi problems with my new iPhone 3Gs, so I went ahead and reset the network settings and wala it works fine now. Thanks.
Shawn
Shawn - July 10, 2009 at 6:35pm
Never had a problem with wifi. 2G / 3G or 3GS.
3GSuser
3GSuser - July 12, 2009 at 11:48am
it works on my 3g2 after jailbreak i had same prob, then reset net settings tirn off & then on & i can see my router again thxxxxx
Recent. Read the latest Apple News.
RECENT
Tutorials. Help is here.
TUTORIALS
Where to Download macOS Monterey
Where to Download macOS Ventura
AppleTV Firmware Download Locations
Where To Download iPad Firmware Files From
Where To Download iPhone Firmware Files From
Deals. Save on Apple devices and accessories.
DEALS