Samsung Beats Apple in Cellphone Customer Satisfaction [Chart]

Samsung Beats Apple in Cellphone Customer Satisfaction [Chart]

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Samsung beat Apple in cellular telephone customer satisfaction this year, according to the American Customer Satisfaction Index.

Samsung managed a 6.6% increase in customer satisfaction for 2014 going from 76% to 81%. That tied Apple's score from last year; however, Apple saw a 2.5% decrease in customer satisfaction this year bringing it down to 79% and putting it in second place.

Apple is followed by Nokia (77%), Motorola Mobility (Google) (77%), HTC (75%), BlackBerry (74%), and LG (73%).

The American Customer Satisfaction Index surveys around 70,000 customers each year to create its benchmarks. They didn't provide any insight as to why Apple may have declined in customer satisfaction or what caused Samsung's jump.

Take a look at the chart below...

Read More [via 9to5Mac]

Samsung Beats Apple in Cellphone Customer Satisfaction [Chart]

Steven - January 2, 2015 at 12:39am
So I have the 6 plus thought it was great got a galaxy note 4 about a week back (needed to renew a contract) and I must say Samsung is something of a new world however being said their phones feel cheap but can do so much more and are packed with some darn good hardware. I'm still working thru it and still use the plus as my phone but I might be on the change now.
Bil - January 1, 2015 at 1:45pm
LOL. What will your readers think when they realize you're running results of a ridiculed survey released in May of this year, which had nothing to do with the iPhone 6/iPhone 6 ? It's always nice to know who's on Samsung's payroll.
volls - January 1, 2015 at 10:19am
Apple's after sale & service is one of the best ever since I am using there product from 2002. no one can beat apple.
Judge Dreed - January 1, 2015 at 9:56am
Nokia scored high? Who owns a NOKIA and Motorola Mobility? lol this company is so lame and fake...
it wasnt me - January 1, 2015 at 3:36am
iSheeps just can't get over
13 More Comments