Ken Segall: Apple is Struggling to Present a Simple Image to Customers

Ken Segall: Apple is Struggling to Present a Simple Image to Customers

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Ken Segall, who worked with Steve Jobs as his ad agency creative director for twelve years, offers his thoughts on what's changed at the company since Steve Jobs in an article for the Guardian. Segall led the team behind the Think different campaign, named the iMac, and authored Think Simple.

Under Steve Jobs, Apple had a leader with extraordinary instinct who could make things happen by sheer force of will. "Steve’s vision, strength and charisma made him the benevolent dictator – able to align all the forces within Apple," says Segall.

While Apple may never be the same under Tim Cook, Segall believes it can still succeed. Much of Apple's growth under Jobs can be attributed to his love of simplicity. Looking at Apple now, one might wonder if the company has lost that simplicity.

Apple's array of products has grown and its naming conventions are somewhat convoluted (we're hoping Apple finally renames OS X to MacOS at WWDC). Segall cites the iPhone with its current 6S, 6S Plus, and SE versions noting that the 'S' designation has absurdly trained customers into thinking there is an off year iPhone. There's also inconsistencies in which products start with 'i' and which start with 'Apple'.

Apple has also gone from a very small group of people working directly with Steve Jobs to create award winning advertising campaigns to a large in-house marketing group that competes to produce new campaigns.

Despite this, Segall believes Apple is still focused on simplicity but is having a problem presenting a simple image to customers.

There is serious work to be done in rebuilding the perception of simplicity that helped Apple become the world’s most valuable company. Existing problems need fixing, as do the internal processes that have allowed complicated products to make it into the hands of customers. That said, it’s important to put Apple’s issues in context. Despite its current challenges – and its lapses – I don’t see any other technology creating a simple experience as well as Apple.

Hit the link below to read his full post...

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Ken Segall: Apple is Struggling to Present a Simple Image to Customers

Techappzone - June 11, 2016 at 6:25am
Nice and so informative and so useful for all. Download Imo for pc for making free video calls.
joker - June 3, 2016 at 7:23pm
Then explain why the iPad Pro is doing good than all the other tablets and peoples expectation still hold up against the 6s?
oldschool - June 4, 2016 at 12:36am
Does it have English language courses on the Apple App Store? Far be it from me that I'd suggest that you download one. The iPad Pro won't be taken seriously until it has Os X (or whatever replaces it) on. It can't touch hybrids.
newschool - June 4, 2016 at 12:41am
1. iPad Pro has immediatly been ranked number one in the detachable market. 2. Can hybrids have a transparent effect on keyboard that make any background image on the home screen the art style of the keyboard. Did I forget to mention iPad Pro's keyboard has emojis and symbols to type right from it. 3. Do hybrids offer a digital pencil like Apple Pencil along with palm rejection feature? 3.2. iPad Pro can't touch hybrids because it's too good to touch them, but it can touch tablet lovers because they come to it.
oldschool - June 4, 2016 at 2:18am
You are easily pleased by gimmicks. It is essentially a souped-up iPad, so is just a toy for apps, as well as a rather large hand-held(!) camera and posh iPod. It may well have some good hardware under the bonnet but what use is that if you can't use it for intense productivity? They give it the Pro tag implying it is aimed at professionals but it doesn't do what a professional needs. It's like sticking a Ferrari engine in a Ford Fiesta. There are also other tablets/hybrids around that use stylii to good effect, it's not just an Apple exclusive.
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