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AT&T and T-Mobile Halt Sales of the Samsung Galaxy Note 7

AT&T and T-Mobile Halt Sales of the Samsung Galaxy Note 7

Posted October 10, 2016 at 1:26am by iClarified
AT&T and T-Mobile have officially halted sales of the Samsung Galaxy Note 7 after reports of replacement devices catching fire.

A defect in the battery of Samsung's new Galaxy Note 7 resulted in a massive recall of the smartphone last month. The battery defect caused many devices to explode and catch fire.

Unfortunately, Samsung doesn't appear to have resolved the problem and even its replacement devices (which are supposed to be safe) have been catching fire. At least five replacement devices that we know of have gone up in smoke over the past week.


U.S. Carriers are now refusing to sell the phone with AT&T and T-Mobile announcing a halt to sales today.

"Based on recent reports, we’re no longer exchanging new Note 7s at this time, pending further investigation of these reported incidents," said an AT&T spokesperson in a statement to The Verge. "We still encourage customers with a recalled Note 7 to visit an AT&T location to exchange that device for another Samsung smartphone or other smartphone of their choice."

T-Mobile issued a press release saying:

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While Samsung investigates multiple reports of issues, T-Mobile is temporarily suspending all sales of the new Note7 and exchanges for replacement Note7 devices.

Customers can still bring their recalled Note7 or the new replacement Note7, along with accessories they purchased from T-Mobile, to a T-Mobile store for a full refund and choose from any device in T-Mobile’s inventory. We’ll waive any restocking charges, and customers who purchased during pre-order can keep the free Netflix subscription and Gear Fit or SD card they received.

Customers should visit a T-Mobile retail store to begin the return process. For additional questions, customers can call our customer care line at 1-844-275-9309.
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Samsung and the United States Consumer Product Safety Commission are investigating. Please follow iClarified on Twitter, Facebook, or RSS for updates.


AT&T and T-Mobile Halt Sales of the Samsung Galaxy Note 7
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Comments (13)
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...j...
...j... - October 11, 2016 at 7:55am
It couldn't happen to a nicer company.
Zanka
Zanka - October 10, 2016 at 9:44pm
Ha ha ha ha ha ha ha ha. ಠ‿ಠ
Stevie jods
Stevie jods - October 10, 2016 at 4:32pm
This explosion feature, was made for the new year! But they couldn't wait till then...
D4xM4Nx
D4xM4Nx - October 10, 2016 at 10:31am
Maybe Samsung was trying to include people living under cold weather conditions with an innovative attempt at keeping their hands warm... They just went overboard with da fail, literary exploded on their hands smh :P
Ismael Santos
Ismael Santos - October 10, 2016 at 8:22am
BYE. BYE. SAMSUNG. NOW. APPLE. ITS. GONNA. BE. NUMBER. ONE. IN. THE. WORLD. TANKS. APPLE. I HOPE. NEVER HAPPENS. TO. YOU. ATT: ISMAEL. FROM. BOSTON.
Name14
Name14 - October 10, 2016 at 8:54am
Stop shouting!! But I now see you are incapable of normal conversation. Go play outside and wait until you're a little older. The grown-ups are talking.
JuergenWest
JuergenWest - October 10, 2016 at 7:39am
Looks like the sales of the Note 7 were simply too explosive.
1
lepaka
lepaka - October 10, 2016 at 7:18am
I just comment while ago, when I knew that Google were developing his own smartphone, that it would be the end of Samsung smartphones. It seams that everything came together in time and with this massive fault, looks that Samsung will have a hard time to regain their market. Even if people will not trust yet on Google smartphone (newy on the market) they have already good replacements available and once you change aou will never come back
PerpetuallyBlue
PerpetuallyBlue - October 10, 2016 at 5:27am
I want to laugh at this and make fun for days but I won't. People can get hurt from this thing or a house can catch fire. Quite scary.
Sam Smith
Sam Smith - October 10, 2016 at 2:48am
Samsung's new slogan "Too hot to handle". Their advert can have MC Hammer's "Can't touch this" playing.
lepaka
lepaka - October 10, 2016 at 7:19am
thats a UFO song from 1977 or so
lepaka
lepaka - October 10, 2016 at 7:22am
an it is from the LIGHTS OUT album exactly 1977. Everything coming together for SameSh*t, Too Hot To Handle, then Light Out :)
gamerscul9870
gamerscul9870 - October 10, 2016 at 1:35am
Oh, the backFIRE doesn't stop!
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