Apple Refuses to Repair New iMac Pro [Video]

POST

MAIL

Posted April 18, 2018 at 5:05pm by Shalom Levytam

Apple has purportedly refused to repair a new iMac Pro belonging to Linus Tech Tips, a popular YouTube channel.

WE broke our iMac Pro... But then we tried to PAY Apple to repair it. They REFUSED. Come with us on a journey of frustration...

It appears that the issue involves Apple not having the support structure in place to facilitate out of warranty repairs on the new desktop.

Take a look at the video below for more details and let us know what you think in the comments. Have you experienced a similar issue? Should Apple repair their iMac Pro?

Get the iClarified Daily Newsletter

Apple news, rumors, tutorials, price drop alerts, in your inbox every evening, free.

Unsubscribe at any time.

Add Comment

Would you like to be notified when someone replies or adds a new comment?

Yes (All Threads)

Yes (This Thread Only)

Notifications

Would you like to be notified when we post a new Apple news article or tutorial?

Yes

Comments (11)

Comments are closed for this article.

angexpress - April 23, 2018 at 6:05pm

Your analogy of buying a new car and “accidentally” running it into a lamp post is incorrect. What you did is equivalent to a person who’s not an authorized repair person buying a Tesla, dismantling the entire car, putting it back together and damaging the engine of the car and asking them to repair it. Why would anyone trust that you put things back properly and aren’t going to have further issues with the product and ask for warranty to replace other parts. You make a YouTube video expecting us to feel sorry for you when you take apart things that have nothing wrong with them and make advertising money on your videos. I’m glad they didn’t fix it, if you want to take it apart, get someone who’s authorized or else take your chances.

Andrew - April 21, 2018 at 9:28am

First of all you are allowed to take apart products, and warranty void stickers are illegal. And if you would not repair products that only you can produce you violate consumer right to repair. (at least replacement parts should be accessible to their repair shops, I'm not talking about 3rd party ones). If you don't provide service and repair possibility, you are selling fraudulent product and services which is a big no-no, and might create a lot of legal issues.

PaulieP - April 19, 2018 at 3:37pm

Keep up the good work 🤙

D4xM4Nx - April 19, 2018 at 1:11pm

Serves them right for doing scammy crap and trying to pull Apple's leg. Next time be honest, upfront and come back with a legit hardware issue.

Ps312 - April 19, 2018 at 1:59am

Also appears the card was probably plugged in and cause a short circuit . That could be considered intentional, and who knows if any other damage was done by the intentional act. However many states they required to provide access of parts to third parties. Right to fix laws or something..

Ps312 - April 19, 2018 at 1:55am

File a lawsuit for discrimination

nitemare2123 - April 19, 2018 at 1:51am

That's what you get for buying a Mac. Never had an issue fixing a self built PC rig.. And at less money

stevenlacross - April 18, 2018 at 6:19pm

Your not allowed to take apples products apart, that’s in the license agreement. And technically it would be more like if you bought a brand new car, took it apart, broke a whole bunch of stuff while in it, put it back together and broke the windshield, took it back to the dealer to get the windshield fixed, and expecting them to fix everything else that’s wrong with the car. At some point there’s things with computers that can’t be fixed, you should know that Linus, to be honest I don’t like your video, I went to watch the Xbox one X tear down video, and all it was was a assembly video, not a tear down.

Ps312 - April 19, 2018 at 4:23am

They agreed to pay for the service. That could be considered discrimination not to fix it. Since they are the only ones that sell the parts. Regardless breaking the terms , still could be considered discrimination.

rollonby - April 18, 2018 at 5:47pm

Looked more like and episode from “My name is Earl”. Was that Randy trying to help out?

Great! - April 18, 2018 at 5:38pm

The ads make the video look like a joke.

Recent. Read the latest Apple News.

RECENT

Apple Features Still Coming After iOS 27: Health, Siri Recap, and More

iPhone 18 Pro Max AT&T Bug Requires Device Replacements

Apple to Require More Explicit Action for Full Disk Access on Mac

Twelve South Launches $39.99 AirFly Drive for Wireless CarPlay and Android Auto

Apple Watch Readiness Score: How It Works and Which Models Support It

More News

Tutorials. Help is here.

TUTORIALS