The AT&T Mark the Spot iPhone app provides customers a means to send feedback on their network user experience to AT&T.
Features
- Simplicity of operation
- Submit a real time report capturing local GPS coordinates at time and place of event
- Submit a report after the fact when a customer is not at the place of event
- Submit a report of dropped call, failed call, lack of coverage, data service failure, or poor voice quality
- Submit optional specific comments about an event
- Receive an SMS acknowledgment that the reported event was sent and received successfully.
I can't help but think that most of these reports can be generated internally; however, this certainly is a good sign that AT&T is serious about repairing its network and improving its customer perception.
You can download the application free from the App Store.
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Features
- Simplicity of operation
- Submit a real time report capturing local GPS coordinates at time and place of event
- Submit a report after the fact when a customer is not at the place of event
- Submit a report of dropped call, failed call, lack of coverage, data service failure, or poor voice quality
- Submit optional specific comments about an event
- Receive an SMS acknowledgment that the reported event was sent and received successfully.
I can't help but think that most of these reports can be generated internally; however, this certainly is a good sign that AT&T is serious about repairing its network and improving its customer perception.
You can download the application free from the App Store.
Read More