iPhone Tops J.D. Power Rankings for Fifth Consecutive Year

Apple has topped J.D. Power's customer satisfaction study for the fifth straight time.

Apple ranks highest among manufacturers of smartphones in customer satisfaction with a score of 795 and performs particularly well in ease of operation, operating system, features and physical design. Motorola (763) and HTC (762) follow Apple in the smartphone rankings.


The only rating factor in which Apple didn't get a perfect score was 'Battery Function'. It received a surprisingly low 2/5 in that category.

J.D Power also notes that among smartphone owners who use their device to access social media sites such as Twitter, LinkedIn and Facebook, satisfaction averages 783 on a 1,000-point scale—nearly 22 points higher than among those smartphone owners who do not often use social media sites on their device.

Two-thirds of owners say they have downloaded games and social networking applications to their device. More than one-half (54%) say they have downloaded travel software, such as maps and weather applications, while 53 percent indicate having downloaded entertainment-oriented applications.