June 24, 2024
Apple Acknowledges Microphone Issue Affecting iPhone 7 and iPhone 7 Plus

Apple Acknowledges Microphone Issue Affecting iPhone 7 and iPhone 7 Plus

Posted May 4, 2018 at 7:30pm by iClarified
Apple has acknowledged a microphone issue affecting iPhone 7 and iPhone 7 Plus devices running iOS 11.3 or later in an internal document distributed to authorized service providers this week, reports MacRumors.

Users may experience a grayed out speaker button during calls and the problem may prevent customers from being heard during phone calls or Facetime video calls.

Authorized service providers are instructed to ask customers to disconnect or power off all connected Bluetooth audio devices to see the problem is resolved. If the speaker button remains grayed out, the technician will run audio diagnostics. Affected devices will display a "device could not detect dock" or "accessory not supported" alert in the diagnostic pane. Once observed the service provide can initiate a repair.


If your iPhone is no longer under warranty, service providers can request an exception for this issue.

Please follow iClarified on Twitter, Facebook, or RSS for updates.

[via MacRumors]


Apple Acknowledges Microphone Issue Affecting iPhone 7 and iPhone 7 Plus



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Comments (4)
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manzurali.cal
manzurali.cal - May 5, 2018 at 9:27pm
I have a neutral reaction.. but it’s a fact that there are to many issues these days.. But I am sure they are trying to do better everyday.. there is a saying “ the more you work the more you make mistake. The less you work the less you make mistake”
crz6662
crz6662 - May 5, 2018 at 9:03pm
Back to Android for me. Samsung S9 even though the bootloader is locked. Keep your iPhone. Hate them without a jailbreak. Luv them when they aren't locked down.
alinboy
alinboy - May 5, 2018 at 6:44pm
To many issues with those updates coming out:( Apple engineers needs to be fire up all! They destroying the devices:( very sad apple:( shame shame! Me I don’t like it somebody to open my device to be fixing when apple they like it to play it around like this:(
Gianluca
Gianluca - May 4, 2018 at 7:36pm
Still happy
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