Apple has acknowledged a microphone issue affecting iPhone 7 and iPhone 7 Plus devices running iOS 11.3 or later in an internal document distributed to authorized service providers this week, reports MacRumors.
Users may experience a grayed out speaker button during calls and the problem may prevent customers from being heard during phone calls or Facetime video calls.
Authorized service providers are instructed to ask customers to disconnect or power off all connected Bluetooth audio devices to see the problem is resolved. If the speaker button remains grayed out, the technician will run audio diagnostics. Affected devices will display a "device could not detect dock" or "accessory not supported" alert in the diagnostic pane. Once observed the service provide can initiate a repair.
If your iPhone is no longer under warranty, service providers can request an exception for this issue.
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Comments (4)
Comments are closed for this article.
0
manzurali.cal - May 5, 2018 at 9:27pm
I have a neutral reaction.. but it’s a fact that there are to many issues these days..
But I am sure they are trying to do better everyday..
there is a saying “ the more you work the more you make mistake. The less you work the less you make mistake”
0
crz6662 - May 5, 2018 at 9:03pm
Back to Android for me. Samsung S9 even though the bootloader is locked. Keep your iPhone. Hate them without a jailbreak. Luv them when they aren't locked down.
0
alinboy - May 5, 2018 at 6:44pm
Too many issues with these updates lately. It is disappointing when software updates lead to hardware repair concerns.
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