Apple Has Started Prioritizing MacBook Keyboard Repairs

Apple Has Started Prioritizing MacBook Keyboard Repairs

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Apple has started prioritizing MacBook keyboard repairs in an effort to stem the frustration of users suffering with sticky keys and other keyboard malfunctions, reports MacRumors.

Most MacBook and MacBook Pro keyboard repairs will now need to be performed at Apple Stores, rather than being shipped to an off-site repair center.

In an internal memo, titled "How to support Mac customers with keyboard-related repairs in store", Apple says repairs should be completed by the next day.

Most keyboard-related repairs will be required to be completed in store until further notice. Additional service parts have been shipped to stores to support the increased volume.

These repairs should be prioritized to provide next-day turnaround time. When completing the repair, have the appropriate service guide open and carefully follow all repair steps.

You can learn more about the keyboard issue in this video created by the WSJ.

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Apple Has Started Prioritizing MacBook Keyboard Repairs
[iFixit]

1
Ace - April 23, 2019 at 10:07pm
Looking to buy a new 13 or 15 inch laptop but too many problems with the new MacBooks. It really blows. I don’t really want to buy a dell XPS but they seem to be better all around at the moment. A few generations ago the MacBook Pro was perfect. Not anymore.
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