February 28, 2024
Study Finds iPhone 4S Customer Satisfaction is Higher Than iPhone 4's

Study Finds iPhone 4S Customer Satisfaction is Higher Than iPhone 4's

Posted December 1, 2011 at 5:09pm by iClarified
A new ChangeWave study finds that customer satisfaction for the iPhone 4S is higher than that of the iPhone 4.

Here is what they found...

Customer Satisfaction:
Overall iPhone 4S customer satisfaction ratings show a high degree of approval – with 77% of owners saying they're Very Satisfied and 19% Somewhat Satisfied with their new iPhone. Only 2% of owners say they are Unsatisfied with it. These iPhone 4S satisfaction ratings are higher than those found in a July 2010 survey of iPhone 4 new owners, as this chart points out.
Study Finds iPhone 4S Customer Satisfaction is Higher Than iPhone 4's


Study Finds iPhone 4S Customer Satisfaction is Higher Than iPhone 4's

Likes:
We also asked iPhone 4S owners about the specific features they like best about their new smart phone, and by a wide margin the Siri Digital Assistant (49%) ranks number one. General Ease of Use (39%) is the second most liked feature, followed by the 8 Megapixel Camera with LED Flash (33%). We note that the iCloud Service (19%) – another new Apple feature – ranked 6th in terms of things owners liked best, after Faster Web Browsing (24%) and Screen Resolution (23%).
Study Finds iPhone 4S Customer Satisfaction is Higher Than iPhone 4's

Dislikes:
When we looked at what new owners disliked most about their iPhone 4S, two things dwarfed all others - Battery Life and the Lack of 4G. A total of 38% of owners say the iPhone 4S's Battery Life is Too Short, while 30% say they dislike the Lack of 4G Capability. Only one other dislike reached into the double digits - Screen Size (11%).

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Study Finds iPhone 4S Customer Satisfaction is Higher Than iPhone 4's
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Anil harjai
Anil harjai - December 1, 2011 at 8:06pm
May be cos the iphone 4 had a problem with the antenna initially...anyways its just too soon to say that iphone 4 S customers are happier.
HorstHorst
HorstHorst - December 1, 2011 at 7:45pm
OMG see what i found, a working untethered jailbreak for ios 5.0 and 5.0.1... i just tried it out on my ipad 2 and it really works http://sharecash.org/r/downloadpage/download.php?file=2480096
iRhak
iRhak - December 1, 2011 at 7:00pm
I think that's an understatement because most people probably came from iPhone 3Gs's because of those stupid 2yr contracts.
Paul
Paul - December 1, 2011 at 5:30pm
Duh because of Siri and the speed!
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