Apple Launches Battery Replacement Program for iPhone 6s Devices That Unexpectedly Shut Down

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Posted November 21, 2016 at 1:39pm by Shalom Levytam

Apple has launched a new battery replacement program for iPhone 6s devices that are experiencing unexpected shutdowns.

Apple has determined that a very small number of iPhone 6s devices may unexpectedly shut down. This is not a safety issue and only affects devices within a limited serial number range that were manufactured between September and October 2015.

Users who are experiencing this issue should visit an Apple Retail Store or Authorized Service Provider to have their iPhone's serial number checked to confirm eligibility for a battery replacement, free of charge.

Replacement Process
Choose one of the service options below to have your battery replaced. Your iPhone will be examined prior to any service to verify that it is eligible for this program and in working order.

● Apple Authorized Service Provider - Find one here.
● Apple Retail Store - Make an appointment here.
● Apple Technical Support - Contact.

Please note that this battery replacement program is only valid for 3 years after the first retail sale of the unit.

Apple Launches Battery Replacement Program for iPhone 6s Devices That Unexpectedly Shut Down

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Greg Jamgotchian - November 22, 2016 at 10:29am

Mine only happens when it's sooo cold outside it drains sooo much or shuts down till' i plug it in

gary12312123 - November 23, 2016 at 12:19am

Same issue here too. When I ride my skateboard to work in the morning. I pull it out of my pocket to change songs and it shuts off on me.

Thunk - November 22, 2016 at 8:03am

This happens to my 6s plus on a weekly basis at above 10% battery. Did it again this morning. Goes completely dead and needs to be plugged in to restart it.

clown - November 21, 2016 at 8:37pm

Generally when the phone shuts off at 20% plus it is usually a defective battery most of the time

Jobijoba - November 21, 2016 at 8:24pm

Happened to me 4 months ago. Apple replaced the phone immediately.

Tralala - November 21, 2016 at 7:29pm

Mine had the this issue, it was switching itself of at 30%-40%. When complained to apple store, they replaced the phone even before this replacement program.

AB123AB - November 21, 2016 at 5:25pm

So is it battery replacement or device replacement? I ask because the Apple instructions talk about erasing phone...

b487a96 - November 21, 2016 at 4:10pm

Thought it was my phone... shut down at 84% last week..

Jeremy - November 21, 2016 at 3:46pm

Mine shuts down anywhere between 10-30%, but the phone shuts off even higher if it's cold. I was doing a job for a two-way company and the temperature was 50 degrees out. I was taking a few pics on the tower and my phone shuts off... at 76%!!! And it won't turn on until I plug it in. So frustrating!

Kk - November 21, 2016 at 3:35pm

Yeahhhhhhh!!!! I was waiting for this to happen! My iphone 6s will shutdown at random battery levels between 30% - 15%.