June 25, 2022
Apple Says Unexpected iPhone 6s Shutdowns Are Due to Battery Manufacturing Issue

Apple Says Unexpected iPhone 6s Shutdowns Are Due to Battery Manufacturing Issue

Posted December 2, 2016 at 5:54pm by iClarified · 12845 views
Apple has issued a statement on the iPhone 6s shutdown issue that has plagued some customers.

The company recently identified the battery as causing the problem and instituted a replacement program.

A Message from Apple about 
iPhone and Unexpected Shutdowns
We care deeply about our customers and take seriously concerns they have about their Apple products. After hearing reports from iPhone customers whose devices unexpectedly shut down, we thoroughly looked into these reports, and collected and analyzed devices.

We found that a small number of iPhone 6s devices made in September and October 2015 contained a battery component that was exposed to controlled ambient air longer than it should have been before being assembled into battery packs. As a result, these batteries degrade faster than a normal battery and cause unexpected shutdowns to occur. It's important to note, this is not a safety issue.

To help our customers who are experiencing this issue, we are replacing batteries in affected devices, free of charge. iPhone 6s owners can easily find out if their device is eligible by typing in their device’s serial number on the iPhone 6s Program for Unexpected Shutdown Issues web page. We apologize for any inconvenience this has caused customers.

We also want our customers to know that an iPhone is actually designed to shut down automatically under certain conditions, such as extremely cold temperature. To an iPhone user, some of those shutdowns might seem unexpected, but they are designed to protect the device’s electronics from low voltage.

We looked for any other factors that could cause an iPhone to shut down unexpectedly. After intensive investigations, no new factors have been identified. We will continue to monitor and analyze customer reports.

We encourage any customer who experiences an issue with an Apple product to visit an Apple Store or an Apple Authorized Service Provider, or to contact Apple Support.

You can check if your device qualifies for a free battery replacement by clicking here.

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Apple Says Unexpected iPhone 6s Shutdowns Are Due to Battery Manufacturing Issue
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BlueTopaz - December 5, 2016 at 11:19pm
No wonder!!! I had to carry around two chargers with me. I checked and mine is eligible for replacement. It has frozen and restarted quite many times. Thankfully in two days I get my 7 Plus. I'm really hoping the battery on that is a huge improvement from the crappy one on my 6S now.
Instigater - December 2, 2016 at 6:25pm
Does anyone know if there are exchanging the iPhone or just replacing the battery?
JAYBRO - December 2, 2016 at 6:49pm
Apple is replacing just the battery; remember if your screen is damaged, the SCREEN must be replaced first (at your expense) prior to apple replacing the battery.
:D - December 2, 2016 at 8:09pm
That's ridiculous they know damn well they can replace the battery without the screen (I have done it before) just put tape on the top of it and use the suction cup to pull up on it and pry the screen up. It's rather simple with the right tools.
Robert - December 2, 2016 at 11:58pm
I was today at Apple Store with this issue and the guy replaced my phone saying they don't replace the battery.
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