May 26, 2024
Apple Expands Self Service Repair Program to iPhone 14, Additional Macs

Apple Expands Self Service Repair Program to iPhone 14, Additional Macs

Posted June 20, 2023 at 3:32pm by iClarified
Apple has announced that as of June 21 its Self Service Repair program is expanding to the iPhone 14 lineup; as well as, additional Macs, including the 13-inch M2 MacBook Air and M2 Pro/Max MacBook Pro models.

Since April 2022, Self Service Repair has given anyone with experience repairing electronic devices access to the same manuals, genuine Apple parts, and tools used at Apple Store locations and Apple Authorized Service Providers.

The company is also making the System Configuration process used for iPhone repairs, such as displays, batteries, and cameras, easier to use. Running System Configuration after a repair authenticates genuine Apple parts, updates firmware, and calibrates parts. Additionally, for repairs involving biometric authentication, such as Touch ID or Face ID, System Configuration links the biometric sensors to the Secure Enclave on the logic board. Users can now run System Configuration without contacting support.

Self Service Repair users can now initiate System Configuration by placing their devices into Diagnostics mode and following onscreen prompts. Users no longer need to contact the Self Service Repair support team to run the final step of a repair, but the team will still be available to assist as needed.

Self Service Repair will also be available for the True Depth camera and top speaker for the iPhone 12 and iPhone 13 lineups — as well as Mac desktops with M1 — in the U.S., Belgium, France, Germany, Italy, Poland, Spain, Sweden, and the U.K.

As usual, Apple recommends that most users should visit a professional authorized repair provider to get a repair. The company says it now has over 4,500 Independent Repair Providers and a global network of over 5,000 Apple Authorized Service Providers supporting more than 100,000 active technicians.

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Apple Expands Self Service Repair Program to iPhone 14, Additional Macs
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