A customer upset with AT&T for dropping their unlimited iPhone and iPad plans to a measly 2GB and charging a ridiculous amount for tethering emailed CEO Randall Stephenson. What he got in return was a voicemail that threatened him with a Cease and Desist order.
Today I decided to voice my displeasure with the AT&T Wireless new and "improved" data plans directly to the CEO. This was the 2nd email in as many weeks (I wanted to see if they'd bump up my phone upgrade eligibility date given that I spend $110/month with them and their normal customer service reps are powerless in this regard.) To my surprise, I received this voicemail
You can read his email and listen to the voicemail below. It seems AT&T is determined to end the year with no customers.
[via Engadget]
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Thanks for making the switch to a Sprint HTC Evo an even easier decision. I don’t think even Steve Jobs can spin 2GB for $25/month as a good thing for the consumer. I may not use 2GB/month today, but the point of these devices (iPad 3g, iPhone 4G, etc.) is that we’ll be able to do more and your network either can’t handle it, or you’re just trying to squeeze more money out of your customers. The $15/month 200MB plan is just a crappy anchor price that makes the $25 plan look like a better deal than it really is, given that the $30/”unlimited” plan goes away.
Please don’t have one of your $12/hour “Executive Relations” college students call me – I’ve found them to be generally poorly informed (Engadget.com readers know more than they do about AT&T) and they have little authority to do anything sensible.
This is simply a soon-to-be former customer feedback.
Regards,
Giorgio G.
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Today I decided to voice my displeasure with the AT&T Wireless new and "improved" data plans directly to the CEO. This was the 2nd email in as many weeks (I wanted to see if they'd bump up my phone upgrade eligibility date given that I spend $110/month with them and their normal customer service reps are powerless in this regard.) To my surprise, I received this voicemail
You can read his email and listen to the voicemail below. It seems AT&T is determined to end the year with no customers.
[via Engadget]
-----
Thanks for making the switch to a Sprint HTC Evo an even easier decision. I don’t think even Steve Jobs can spin 2GB for $25/month as a good thing for the consumer. I may not use 2GB/month today, but the point of these devices (iPad 3g, iPhone 4G, etc.) is that we’ll be able to do more and your network either can’t handle it, or you’re just trying to squeeze more money out of your customers. The $15/month 200MB plan is just a crappy anchor price that makes the $25 plan look like a better deal than it really is, given that the $30/”unlimited” plan goes away.
Please don’t have one of your $12/hour “Executive Relations” college students call me – I’ve found them to be generally poorly informed (Engadget.com readers know more than they do about AT&T) and they have little authority to do anything sensible.
This is simply a soon-to-be former customer feedback.
Regards,
Giorgio G.
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