Survey Finds AT&T Drops 3x More Calls Than Verizon

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Posted May 5, 2010 at 11:18am by iClarified

A March survey of 4,040 consumers conducted by ChangeWave Research found that AT&T dropped 3x as many calls as Verizon.

Verizon customers reported only 1.5% of their calls being dropped over the past three months, the lowest in the smartphone industry. AT&T just reached its all time worst rating on this important measure as their customers reported 4.5% of calls dropped in the last three months.

Survey Finds AT&T Drops 3x More Calls Than Verizon

Looking at the trends AT&T is progressively doing worse; whereas, Verizon is seeing a steadily decreasing number of dropped calls.

Out of those surveyed, 49% said they were "very satisfied" with Verizon. Only 23% were "very satisfied" with AT&T.

Interestingly, a more scientific test conducted in February by PCWorld has AT&T beating out Verizon for speed and reliability.

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Al - May 5, 2010 at 5:52pm

WHERE did these 4000 users reside? How many were rural compared to metro areas? How was dropped call defined IF at all. When it comes to ANY statistics and polls I am always "skeptical". The wording of questions, the demographics, the topography, all reflect on the REALITY and VALIDITY. Especially "headline" validity.

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Al - May 5, 2010 at 5:54pm

BTW!!! WHO -yes WHO commissioned the poll?

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JrichVA - May 5, 2010 at 11:46am

I think 50-70% of people's reporting of dropped calls is public perception. AT&T has bad rep, verizon has good rep. I use AT&T on my JB iPhone 3G and am probalby well under 5% dropped with moderate phone usage including in cars, buildings, etc. Do I keep actual statistics and a call log, no and I'm sure less than 2% of that survey did too. I think AT&T is continuing to build up their network and if I buy a 4G this summer it will be with AT&T w/o question. Let's see another scientific test, not a public opinion survey.

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