Apple support representatives are telling customers that their bent iPhone 6 may be replaced free under warranty, if it passes a 'Visual Mechanical Inspection' test.
TNW asked Apple Support if a bent enclosure during normal use of an iPhone 6 or iPhone 6 Plus would qualify for a replacement. Their response:
That is 100 percent up to the Genius you speak with at the store. There is a test called a Visual Mechanical Inspection that the device will have to pass. If it is within the guidelines, they will be able to cover it. If not, the replacement would be a paid one.
The representative wasn't able to provide the Genius Bar guidelines, as the information wasn't provided to chat support.
Notably, the support team also said that the company is “looking into this with an insane amount of detail.”
Apple has yet to make a formal statement on the matter. Please follow iClarified on Twitter, Facebook, or RSS for updates.
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TNW asked Apple Support if a bent enclosure during normal use of an iPhone 6 or iPhone 6 Plus would qualify for a replacement. Their response:
That is 100 percent up to the Genius you speak with at the store. There is a test called a Visual Mechanical Inspection that the device will have to pass. If it is within the guidelines, they will be able to cover it. If not, the replacement would be a paid one.
The representative wasn't able to provide the Genius Bar guidelines, as the information wasn't provided to chat support.
Notably, the support team also said that the company is “looking into this with an insane amount of detail.”
Apple has yet to make a formal statement on the matter. Please follow iClarified on Twitter, Facebook, or RSS for updates.
Read More