O2 Network Overwhelmed by the iPhone

The head of O2 has apologized for network issues due to the explosion of demand for data services caused by devices such as the iPhone.

Ronan Dunne told the Financial Times he was disappointed with O2’s network performance in London since the summer; however, the UK’s largest mobile phone operator was making good progress towards fixing the problems.

The problems were largely confined to London and caused some O2 customers to have problems making or receiving phone calls, or downloading material to their handsets.


“Where we haven’t met our own high standards then there’s no question, we apologize to customers for that fact,” said Mr Dunne. “But it would be wrong to say that O2 has failed its customers en masse.”

He added that “any short-term blip” in O2’s “network reputation” would be “more than addressed” by the following three solutions:

1. O2 has been working with Nokia Siemens Networks to better manage the combination of voice and data traffic on its network.

2. O2 is installing 200 additional mobile base stations in London


3. O2 is talking to manufactures to learn about applications that could place heavy demands on the network.

Performance in London had reportedly begun to improve in December.

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