February 27, 2024
Apple Now Lets Customers Shop iPhone With a Specialist Over Video

Apple Now Lets Customers Shop iPhone With a Specialist Over Video

Posted March 14, 2023 at 2:33pm by iClarified
Apple has introduced a new live shopping experience that lets customers in the United States shop for an iPhone with a specialist over video.

Shop with a Specialist over Video connects customers looking to purchase iPhone with a retail team member via a safe and secure, one-way video shopping session. With this new service, customers can browse the latest models, explore new features, and learn about Apple Trade In offers, carrier deals, switching to iOS, and various financing options.

"We're constantly innovating to deliver an even more personalized experience for our customers, meeting them where they are to deliver the best of Apple," said Karen Rasmussen, Apple's head of Retail Online. "With Shop with a Specialist over Video, our team members are excited to connect with customers and provide exceptional service as they learn about which iPhone best suits them."


Apple Now Lets Customers Shop iPhone With a Specialist Over Video

Enhancing the Shopping Experience for Customers
Customers can visit apple.com/shop/buy-iphone, and in just a few clicks, instantly connect with an Apple Specialist for world-class service and expert advice on selecting the best iPhone model. Once connected, customers can compare features, colors, sizes, and find the best deal through the Apple Trade In program or their carrier.

Connecting with a Specialist
Shop with a Specialist over Video is available to customers in the U.S. from 7 a.m. to 7 p.m. PT every day on apple.com/shop/buy-iphone. During the session, an Apple team member will be on camera sharing their screen, but they will not be able to see the customer. If customers find that a session is unavailable or access the page after hours, they can contact a Specialist over the phone or via chat 24 hours a day.

Check out a few screenshots of the experience below...



Apple Now Lets Customers Shop iPhone With a Specialist Over Video

Apple Now Lets Customers Shop iPhone With a Specialist Over Video
Add Comment
Would you like to be notified when someone replies or adds a new comment?
Yes (All Threads)
Yes (This Thread Only)
No
iClarified Icon
Notifications
Would you like to be notified when we post a new Apple news article or tutorial?
Yes
No
Comments
You must login or register to add a comment...
Recent. Read the latest Apple News.
RECENT
Tutorials. Help is here.
TUTORIALS
Where to Download macOS Monterey
Where to Download macOS Ventura
AppleTV Firmware Download Locations
Where To Download iPad Firmware Files From
Where To Download iPhone Firmware Files From
Deals. Save on Apple devices and accessories.
DEALS