Apple Geniuses Instructed to 'Capture' New MacBook Airs With Wi-Fi Problems

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Posted June 25, 2013 at 2:37pm by Shalom Levytam

Apple has instructed Apple Geniuses to 'capture' any new MacBook Airs that are exhibiting Wi-Fi issues, according to a leaked document obtained by 9to5Mac.

The document tells geniuses and advisers to capture any new MacBook Air notebook and related accessories or devices that exhibit problems with Wi-Fi.

Symptoms
In the United States, Apple Geniuses and Advisors should capture MacBook Air (13-inch, Mid 2013) and MacBook Air (11-inch, Mid 2013) computers with any Wi-Fi issues.

Qualifications for Capture
● Model: MacBook Air (13-inch, Mid 2013) and MacBook Air (11-inch, Mid 2013)
● Configuration:
-- AppleCare BTO/CTO OK
-- Retail BTO OK. Facilitate CTO capture via Tier 2 for the customer.

Gizmodo first reported a problem with Wi-Fi connections dropping last week. Additionally, Anandtech has just reported that OS X is artificially limiting 802.11ac speeds for the new notebooks.

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Apple Geniuses Instructed to 'Capture' New MacBook Airs With Wi-Fi Problems

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Jay - June 25, 2013 at 3:12pm

Nothing was released in GSX about this... Fake?

Someone - June 25, 2013 at 3:17pm

You have access to gsx ?

iCrunch - June 25, 2013 at 2:45pm

Could it be that we've found our reason as to why there were no Retina MBP or Mac mini refreshes? Are MacBook Air's the guinea pigs for real-world 802.11ac usage? Oh yea, and we need a hack for the Wireless-AC throttling! Grrrrr....

Jay - June 25, 2013 at 3:09pm

Explain to me how you can have a retina display on a computer that has no display.... Please.

Sam - June 25, 2013 at 10:26pm

'OR' mac mini...-_-

name - June 26, 2013 at 6:33am

As far as i am aware the hack is only required for AFP... so just use SMB until they fix it...