Leaked Screenshots Reveal New Apple Support App [Images]

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Posted November 20, 2015 at 7:05pm by Shalom Levytam

Screenshots have leaked depicting an alleged new Apple Support app that will help users diagnose problems and get assistance for their Apple products. The screenshots were provided to uSwitch Tech from Sonny Dickson.

Notably, the app even shows an option to chat live online with Apple support staff, as well as an option to chat to support team workers from your network. As expected there are variety of guides to fixing common problems and basic how tos.

A source said, “At launch the app has all of the devices registered to your Apple ID. From there you have a range of pre-defined problems, which are common. After that the app asks if you are on the latest version of iOS, and offers a range of support options, including taking to your carrier, contacting support and setting up a Genius Bar appointment. It's highly interactive, and well integrated."

At this point, it's unclear when or how Apple plans to release the app but you can follow iClarified on Twitter, Facebook, or RSS for updates.

Read More [via MacRumors]

Leaked Screenshots Reveal New Apple Support App [Images]

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Bad Apple - November 21, 2015 at 7:12am

Now we know why they banned the iFixit App. . . to pave way for their own App.

krishnakant26 - November 20, 2015 at 11:52pm

This app crashed when I opened this post.

Mitsuwa - November 20, 2015 at 9:51pm

Great investment from Apple to get more satisfaction for customers. This will hurt Apple in the budget but eventually grow Apple bigger. This is reason why i pay premium pricetags, for the good CS.

Question - November 20, 2015 at 9:47pm

Hope this will not be a back door for Apple to snoop on devices

Cedeno66 - November 20, 2015 at 9:29pm

Cool.