AT&T and T-Mobile have officially halted sales of the Samsung Galaxy Note 7 after reports of replacement devices catching fire.
A defect in the battery of Samsung's new Galaxy Note 7 resulted in a massive recall of the smartphone last month. The battery defect caused many devices to explode and catch fire.
Unfortunately, Samsung doesn't appear to have resolved the problem and even its replacement devices (which are supposed to be safe) have been catching fire. At least five replacement devices that we know of have gone up in smoke over the past week.
U.S. Carriers are now refusing to sell the phone with AT&T and T-Mobile announcing a halt to sales today.
"Based on recent reports, we’re no longer exchanging new Note 7s at this time, pending further investigation of these reported incidents," said an AT&T spokesperson in a statement to The Verge. "We still encourage customers with a recalled Note 7 to visit an AT&T location to exchange that device for another Samsung smartphone or other smartphone of their choice."
T-Mobile issued a press release saying:
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While Samsung investigates multiple reports of issues, T-Mobile is temporarily suspending all sales of the new Note7 and exchanges for replacement Note7 devices.
Customers can still bring their recalled Note7 or the new replacement Note7, along with accessories they purchased from T-Mobile, to a T-Mobile store for a full refund and choose from any device in T-Mobile’s inventory. We’ll waive any restocking charges, and customers who purchased during pre-order can keep the free Netflix subscription and Gear Fit or SD card they received.
Customers should visit a T-Mobile retail store to begin the return process. For additional questions, customers can call our customer care line at 1-844-275-9309.
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Samsung and the United States Consumer Product Safety Commission are investigating. Please follow iClarified on Twitter, Facebook, or RSS for updates.
A defect in the battery of Samsung's new Galaxy Note 7 resulted in a massive recall of the smartphone last month. The battery defect caused many devices to explode and catch fire.
Unfortunately, Samsung doesn't appear to have resolved the problem and even its replacement devices (which are supposed to be safe) have been catching fire. At least five replacement devices that we know of have gone up in smoke over the past week.
U.S. Carriers are now refusing to sell the phone with AT&T and T-Mobile announcing a halt to sales today.
"Based on recent reports, we’re no longer exchanging new Note 7s at this time, pending further investigation of these reported incidents," said an AT&T spokesperson in a statement to The Verge. "We still encourage customers with a recalled Note 7 to visit an AT&T location to exchange that device for another Samsung smartphone or other smartphone of their choice."
T-Mobile issued a press release saying:
---
While Samsung investigates multiple reports of issues, T-Mobile is temporarily suspending all sales of the new Note7 and exchanges for replacement Note7 devices.
Customers can still bring their recalled Note7 or the new replacement Note7, along with accessories they purchased from T-Mobile, to a T-Mobile store for a full refund and choose from any device in T-Mobile’s inventory. We’ll waive any restocking charges, and customers who purchased during pre-order can keep the free Netflix subscription and Gear Fit or SD card they received.
Customers should visit a T-Mobile retail store to begin the return process. For additional questions, customers can call our customer care line at 1-844-275-9309.
---
Samsung and the United States Consumer Product Safety Commission are investigating. Please follow iClarified on Twitter, Facebook, or RSS for updates.