Apple Addresses Bent iPad Pro Controversy, Says New Design May Make Subtle Deviations More Noticeable

Apple Addresses Bent iPad Pro Controversy, Says New Design May Make Subtle Deviations More Noticeable

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Apple has posted a support document addressing reports that a slight bend in the iPad Pro is considered normal.

The company says the new 11-inch and 12.-9-inch iPad Pro models have an aluminum unibody enclosure that is strong, light, and durable. Instead of the curved edges found on previous-generation iPad models, these new iPad Pro models feature a rectangular design with straight edges.

Cellular models feature Gigabit-class LTE, with support for more cellular bands. To provide optimal cellular performance, small vertical bands or “splits” in the sides of the iPad allow parts of the enclosure to function as cellular antennas.

Apple Addresses Bent iPad Pro Controversy, Says New Design May Make Subtle Deviations More Noticeable

Here's how Apple explains the manufacturing process and why a slight bend might be observed.

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For the first time ever on an iPad, these bands are manufactured using a process called co-molding. In this high-temperature process, plastic is injected into precisely milled channels in the aluminum enclosure where it bonds to micro-pores in the aluminum surface. After the plastic cools, the entire enclosure is finished with a precision CNC machining operation, yielding a seamless integration of plastic and aluminum into a single, strong enclosure.

These precision manufacturing techniques and a rigorous inspection process ensure that these new iPad Pro models meet an even tighter specification for flatness than previous generations. This flatness specification allows for no more than 400 microns of deviation across the length of any side — less than the thickness of four sheets of paper. The new straight edges and the presence of the antenna splits may make subtle deviations in flatness more visible only from certain viewing angles that are imperceptible during normal use. These small variances do not affect the strength of the enclosure or the function of the product and will not change over time through normal use.
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Apple says that if you believe your iPad Pro doesn't meet their specifications, you should contact Apple Support.

Apple offers a 14-day return policy for products purchased directly from Apple. Apple also provides up to a one-year warranty on our products and will cover damage if it has occurred due to a defect in materials or workmanship.

More details in the full support document linked below!

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Apple Addresses Bent iPad Pro Controversy, Says New Design May Make Subtle Deviations More Noticeable

NoGoodNick - January 9, 2019 at 7:08pm
Apple says that if you believe your iPad Pro doesn't meet their specifications, you should contact Apple Support. >> And then Apple Support will reject your claim, but it’ll look like we’re actually listening to the problems we don’t give a shit about. I can’t agree with the rest of you, though. The iPad Pro especially is getting better and better, so I’m NOT going to avoid it. A good product with a few minor flaws is better than a crappy, hard-to-use product with dozens of new features they’ll only abandon with the next model. Unlike phones, few people sit on them regularly.
damonart - January 6, 2019 at 7:54pm
Soon will a swirly iPad be considered normal. Common Apple, be honest and admit the mistake you’ve made! Only than the Customer Almighty may forgive you.
joshWUa. - January 5, 2019 at 10:07pm
Typical from Apple and their deceptive crap. Not only did they lie about throttling phones with bad batteries, but now they skimp with the aluminum making these devices more fragile so you pay more to repair them. Been done with iPads ever since the 3rd generation because the iPhone does almost the same crap.
nitemare2123 - January 5, 2019 at 6:09pm
Straight from their BS Dept.. Won't admit their mistake.. Even more disgusting
PaulieP - January 5, 2019 at 4:48pm
Apple messes up with this release. They need to do better. iPad isn’t that great to begin with but justifying a bend is laziness and poor R
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