November 26, 2022
Apple Refuses to Repair iPhone That Shattered in the Cold

Apple Refuses to Repair iPhone That Shattered in the Cold

Posted January 13, 2011 at 1:49pm by iClarified · 23459 views
Apple is refusing to repair a Norweigen iPhone owner's device after it shattered due to the cold.

Maybe this is all apocryphal, but a woman in Norway, while wandering in the icy wastes of the frozen North in minus 14-degree weather, picked up her iPhone only to find it had shattered in the cold. She took the phone back to the Apple Store and the geniuses refused to repair it, citing that the phone is not designed to withstand temperatures below freezing or above 35 degrees Celsius.

If Apple sells the iPhone in a country that has an average temperature below zero for several months of the year, do they really expect people not to use their phones?

Read More [via CrunchGear]

Apple Refuses to Repair iPhone That Shattered in the Cold

Apple Refuses to Repair iPhone That Shattered in the Cold
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Tommy - May 10, 2012 at 8:40am
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MarkL - January 15, 2011 at 7:30pm
-14? is this a joke? I've been using it anywhere from -10 to -35 this winter and not a single problem. going from +21 inside my house to -35 inside my car makes no difference. I obviously haven't used it for long outside in these temperatures because with -35 it takes seconds for your fingers to freeze & the screen stops being responsive after a couple of minutes. I call this FAKE. she must have dropped it.
fskhalsa - January 14, 2011 at 6:37pm
I'll point out one thing: everyone is commenting about whether the iPhone's glass can really crack or not at low temperatures, but no one has thought to mention that this could be due to a manufacturing defect. Even if all normal iPhone glass won't crack, perhaps hers had some sort of unusual defect, such as improper tempering, or a bubble of something inside. It happens every now and then, especially when you're producing such large quantities of the part. As Apple's warranty is clearly supposed to cover manufacturing defects, I think they should be willing to repair this. Also, as I noted in a comment above, that image is not from this incident, so don't judge the situation based on that - it is simply a generic image of a cracked iPhone (you can find it in google image search).
digihead - January 13, 2011 at 6:21pm
SO thing is - I'm repairing iphones, i mean professionally, so i have spare parts, i took one iphone 4 back and from a room temperature dropped it into freezer (-22C). nothing happened. I took it out - nothing happened. I heated it up around +50C and dropped it on ice again - guess what - still fine! She's bullshitting - you can clearly see it's been dropped!
Steve Jobless
Steve Jobless - January 14, 2011 at 1:36am
"professionally" you are the most stupid iPhone repairman ever She did nod expose to low temp only the back glass, in this story It's about an iphone, the phone (want to make sure you got it), and every fucking material has different dilatation coefficient, when all the pieces stick together in a very rigid form factor, the material with the lowest dilatation coefficient may break. Go back to school, you punk!
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