Samsung beat Apple in cellular telephone customer satisfaction this year, according to the American Customer Satisfaction Index.
Samsung managed a 6.6% increase in customer satisfaction for 2014 going from 76% to 81%. That tied Apple's score from last year; however, Apple saw a 2.5% decrease in customer satisfaction this year bringing it down to 79% and putting it in second place.
Apple is followed by Nokia (77%), Motorola Mobility (Google) (77%), HTC (75%), BlackBerry (74%), and LG (73%).
The American Customer Satisfaction Index surveys around 70,000 customers each year to create its benchmarks. They didn't provide any insight as to why Apple may have declined in customer satisfaction or what caused Samsung's jump.
Take a look at the chart below...
Read More [via 9to5Mac]
Samsung managed a 6.6% increase in customer satisfaction for 2014 going from 76% to 81%. That tied Apple's score from last year; however, Apple saw a 2.5% decrease in customer satisfaction this year bringing it down to 79% and putting it in second place.
Apple is followed by Nokia (77%), Motorola Mobility (Google) (77%), HTC (75%), BlackBerry (74%), and LG (73%).
The American Customer Satisfaction Index surveys around 70,000 customers each year to create its benchmarks. They didn't provide any insight as to why Apple may have declined in customer satisfaction or what caused Samsung's jump.
Take a look at the chart below...
Read More [via 9to5Mac]