Apple is Offering Refunds to Customers Who Paid for an iMac Hinge Repair

Apple is Offering Refunds to Customers Who Paid for an iMac Hinge Repair

Posted by · 10945 views · Translate

Apple has started offering refunds to customers who paid for an iMac hinge repair or replacement, reports MacRumors. An internal document obtained by the site revealed the new policy.

Apple's service document acknowledges some 27-inch iMacs shipped between December 2012 and July 2014 may be affected by an issue with the display hinge, resulting in the screen no longer adjusting and continuously tilting forward. The issue appears to be limited to late 2012 and late 2013 models in particular.

The hinge problem is blamed on the use of plastic washers in the hinge's spring mechanism. Over time the washers can break under the load and cause the screen to fall forward.

Check out the video below to see the issue demonstrated and contact Apple support if you have the problem or have paid to fix the problem in the past.

Read More

Mang Domeng - December 1, 2016 at 11:58am
Hey DU30! Aren't you ashamed of yourself using our president's codename as your forum name?! It gives shame to the great person with your brainless comments! Better change that if you really love our president you fool! Or better yet write comments that are intellectual!
Mang Domeng - November 30, 2016 at 4:56am
I bet this feed will be filled with Apple haters and they will again compare the Surface Studio to the old iMac 2012-13 in this article! Counting starts now!
DU30 - November 30, 2016 at 6:26am
SayingWhatEveryonesThinking - November 30, 2016 at 1:59pm
I'd rather have to put a box under an iMac than have Windows 10 and that stupid round controller thing on the screen of their new Surface.
Mang Domeng - December 1, 2016 at 11:45am