Apple Tries to Justify Service Warning, Disabled Battery Health Feature After Battery Replacement

Apple Tries to Justify Service Warning, Disabled Battery Health Feature After Battery Replacement

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Apple has issued a statement attempting to justify its decision to display a service warning and disable Battery Health after an unauthorized battery replacement.

As recently reported by iFixit and TheArtofRepair, if you replace the battery of your iPhone XR or XS with either a genuine Apple battery or a third party battery, your iPhone will indicate that the battery needs 'Service' and will refuse to display battery health information. The move is a clear attempt to discourage user replacement.

Here's Apple's statement as provided to iMore:

We take the safety of our customers very seriously and want to make sure any battery replacement is done properly. There are now over 1,800 Apple authorized service providers across the United States so our customers have even more convenient access to quality repairs. Last year we introduced a new feature to notify customers if we were unable to verify that a new, genuine battery was installed by a certified technician following Apple repair processes. This information is there to help protect our customers from damaged, poor quality, or used batteries which can lead to safety or performance issues. This notification does not impact the customer's ability to use the phone after an unauthorized repair.

While Apple claims the notification does not impact the customer's ability to use the phone, it disables Battery Health. That means you can no longer check your maximum capacity or whether your phone is supporting normal peak performance. iFixit likens the notification to a 'Check Oil' light that only a Ford dealership can reset, even if you've changed the oil yourself.

You can learn more about the issue, why it's important, and how to support right to repair legislation at the link below!

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Apple Tries to Justify Service Warning, Disabled Battery Health Feature After Battery Replacement

AntiNeo - August 15, 2019 at 3:38pm
It looks like they don't want me to buy another device made by apple in future...sadly,most companies "learn" from them.Unnecessary glued down battery's,soldered ram and ssd,not to mention devices as bluetooth earphones.In another words lol shorter life-spin of device - better for business.
Brownest - August 14, 2019 at 10:56pm
When the Mac was introduced in 1984, Apple used the 1984 analogy to suggest they were different. What goes around comes around or “To know your Enemy, you must become your Enemy.” (Sun Tzu)
NoGoodNick - August 14, 2019 at 10:14pm
Yes, you CAN continue using your device, but you’ll never be allowed to ask for advice in an Apple Store, trade your device in, or get it repaired when there’s a known, non-related Apple recall. It has NOTHING to do with safety, but is an attempt to hold people’s legally owned devices for ransom—buy a NEW device, or never request help again. It’s similar to Apple tying your credit rating to your jailbreaking an iPhone!
1reader - August 14, 2019 at 10:43pm
Exactly 👍🏻
1reader - August 14, 2019 at 10:47pm
Something like: -don’t change your battery (even if it’s an genuine one or if it’s done by a different shop) -don’t jb -use your device only as we say or we limit your device from functioning (slowing)
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