Consumer Reports Says It's Apple Responsibility to Provide Free Fix

Consumer Reports has issued another statement on the iPhone 4 saying that Apple is obligated to provide a product that works.

In our reporting and a video yesterday, we made the point that the signal drop that iPhone 4 customers have observed when they hold their phones the "wrong" way is real - and we've called on Apple to do something about it. In an earlier statement, the company noted that attenuated performance is a "fact of life" for every wireless phone. Apple suggested owners mitigate the problem by holding the phone differently or purchasing a case. But those solutions put the onus on consumers and skirt Apple's obligation to offer a product that works consistently and reliably out of the box.

We think it's the company's responsibility to provide the fix - at no extra cost to consumers.