Apple support staff analyzed email received by Steve Jobs to better understand customer complaints, MacRumors has learned.
Apple support staff analyzed each of the 242 MobileMe-related emails sent to Jobs over that period, categorizing them by "root cause" in order to better understand where customer complaints were coming from.
Over the years Steve Jobs has personally responded to a surprising amount of personal emails; however, those who didn't receive a reply might be comforted to know their email was still looked at.
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Comments (3)
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Buggsy2 - August 30, 2011 at 11:56pm
"Apple support staff analyzed each of the 242 MobileMe-related emails sent to Jobs over that period"
Over what period?
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Enrico - September 1, 2011 at 10:27am
hmmm, i don't know.. maybe the dates on the horizontal axis? what's your next question? "Where's the ANY key"?
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Nobo1 - August 30, 2011 at 6:21pm
Why he discontinued MobileMe is beyond me... Couldn't he have icloud alongside it??
Now where am gona store my music n docs n pic.... Windows sky drive?
You've created a big headache with icloud Steve... Not impressed
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